Discover the power of visual storytelling with our first captivating episode of "After Hours" featuring Drysen Carsten, an esteemed creative director and motion graphics animator at Hyperfocus Motion. Join us as we delve into the realm of brand-building videos and unlock the secrets to maximizing your video investment.
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Speaker 1: Hey everyone. I'm your host, Sarah Russell, founder of Alloy, the Marketing Agency alternative. Welcome to After Hours. After Hours is a podcast for business owners and marketing for professionals who want to cut the BS and take control of their marketing. We'll crack open a cold one with industry experts and dig deep into the best practices, pitfalls, and untold secrets of marketing. Today, after Hours is your backstage, v i p pass to the World of advertising and Brand Building. So, let's dive in. Hey everyone. I'm here with Ryon Carsten today from Hyperfocus Motion. He's a creative director over thereon. I'm so excited to have you here today. Are you, are you ready to get started? I am Speaker 2: Super excited about this. Thanks for having me. Speaker 1: Yay. All right, let's crack one open. Speaker 2: This is the best podcast I've ever, but I gotta say, I, I kind of understood the assignment. Uh, this, this ginormous can is like bigger than my head. Oh, Speaker 1: Wow. And IPA Speaker 2: Too. This is, this is through Weather Brothers. They're their custom thing. Speaker 1: I've got a, I'm supporting local, so I've got a Ferns Sin Skip Day here. Speaker 2: Fern Goon is Little is the a aggregate IPA from, from Weather Brothers. Ginormous. Speaker 1: Not sponsoring this podcast. I'm Speaker 2: Gonna be drunk before this is over. Here we go. Ready <laugh>? Speaker 1: Yep. Ready? Speaker 2: All smells so good. Speaker 1: Cheers to that. Speaker 2: I feel like I'm drinking it straight out of the keg here. This is huge. Oh yeah. That's pretty epic. Speaker 1: That's pretty epic drayson. Speaker 2: I understood the assignment. Speaker 1: Yes. I love it. I love it. Well, we're here with DRIs and today to talk a little bit more about video and marketing video specifically. Um, Dresen, do you wanna kinda give us a little bit of background about what you've been up to and what you're doing nowadays? Yeah. It's pretty exciting. Speaker 2: Yeah, yeah. Absolutely. Absolutely. I started my career working on TV shows, both local than what National for a couple of different ones. Uh, 20, 22, 1, somewhere in there. I decided to go freelance full-time and started working with agencies across the country as a freelance motion designer, which means animation, motion graphics, less on the video and editing side. Uh, but you still have to know everything from all, all this stuff because the right tool could be animation. The right tool could be live action, or it could be something completely different. But you have to know how to use all these mediums together. And so since January of 2023, I have co-founded Hyper-Focused Motion with my good friend Courtney Haal. And we are just kicking ass and having fun with it. Speaker 1: I love that so much. That's so awesome. I'm always curious to hear, what was your motivation back? I think you said in 2021 to go freelance. Speaker 2: Like what you, you're probably not gonna love this answer because interviewing the video professional, I got really bored with video <laugh>. Speaker 1: Oh, Speaker 2: Interesting. And, and what that means is, is I felt limited by the limitations of live action a lot of the times because you, you shoot a shot, you can make it look as creative as you want, but you're still limited to what's actually in, sorry, my pet bunnies over there throwing a bowl in the corner, <laugh>, uh, you're limited to what's actually in the real world, but when you break into motion graphics and animation and, and computer renderings of things, you can do anything. It doesn't have to exist. Mm-hmm. And that, that unlimited creativity to tell a story, to bring visuals or information or storytelling to an audience is way more fun than just pointing a camera at something. Speaker 1: Oh my gosh. Yeah. I love that. I love that so much. So you just, you can think it and bring it into existence. Speaker 2: Absolutely. Absolutely. Yeah. Speaker 1: That's so cool. That's so cool. And, um, hyper-focused motion. So you fo you, um, specialize in motion graphics, that's kind of where your niche is. Yeah, absolutely. And you serve all different types of businesses, different types of industries, or do you have a special focus in that area as well? Speaker 2: We are freakishly aware and knowledgeable in the agricultural industry. Everything from soil samples to combines, subtractors to fertilizer, you name it. We know a lot of that kind of stuff due to our time at working on some of these national TV shows. That's great. Um, but we don't just serve the agricultural industry. We love things in finance, we love things in entertainment. We love things in food and beverage. I'm kind of wanna do a product shot with this thing now because it's so cool. But, um, yeah, we do, we do just about anybody. Speaker 1: I love that. Awesome. Well, that's really exciting and I'm super excited for you guys and, um, you know, we kinda joined forces sort of at that same trajectory moment where we were kind of coming together. So it's been really fun working with you and, um, I think you and Courtney are just phenomenal. Speaker 2: So likewise, we are huge fans of the Allied network. It's fantastic. <laugh>. Speaker 1: Well, let's, let's dig into the video components a little bit more. And, you know, one of the things I often hear from clients is sort of this misconception that if I don't have a five figure budget, you know, should I even think about doing video if I'm not making a TV commercial or a Super Bowl commercial? Is there anything beyond that? And I think you've probably got a really good perspective to share there. Yeah, Speaker 2: Yeah, absolutely. Uh, video is one of the most impactful ways to connect with your audience. And when you think about it, we live in a world where everything is fast paced. Everyone has a very short attention span. If it's not in your forefront mind, you're not thinking about it. Mm-hmm. And so video allows you to convey information quickly without having to, uh, worry about someone just being bored by the blog article or bored, bored by your, your social media scroll. Um, you're able to capture their attention quickly with a quick movement and this kind of stuff. And so people want to watch, and it's a quick way to actually give people the information they're looking for. Uh, it's a great way to just connect people to understand what it is your business does, how you do things, what to expect. And a lot of times just taking the fear out of saying, I'm gonna work with this new company, for example, say, I want to, I wanna check into a new hotel, but I've never been there before. Speaker 2: Now I've gotta do research. Are they, what kind of hotel are they? Do I need to have any sport like dress code? Is it gonna be like hard to park at? Is it going to like all these questions you don't know about? Right. A quick little video saying, Hey, this is our parking lot. Here's what the room looks like. Here's our check-in desk, looks like here's our amenities we have, can really set someone's comfort level at ease. So they're way more likely to jump in and go, cool, let's book this and, and do this thing. Speaker 1: You can show them the experience versus telling them the experience. Speaker 2: Exactly. And we are, I, I feel people are visual learners. I mean, we've been working with pictures and hieroglyphics since caveman days. So the more you can show not tell Yeah. The more powerful it actually is in my opinion. Speaker 1: Yeah, for sure. I'm a big, uh, data, data buff, I guess you would say. Mm-hmm. <affirmative>. And so I love to throw out statistics whenever I can. And I was actually reading some interesting stasis statistic. Speaker 2: Ooh, I like numbers. Tell me what, what'd you find <laugh> Speaker 1: About video? Um, I read that people retain, um, 95% more, uh, when they watch or hear a message Yep. Versus only 10% when they read a message. Yep. So that's pretty powerful. And, um, eBay and Amazon also shared some data about adding a video to their product. Listings actually increased the, um, purchase rate of those products by up to 35%, which is product Speaker 2: Reviews are essential. Absolutely. Speaker 1: Pretty massive. Yeah. Yes. So lots of different ways I think you can use business or use a video to tell your business's story, Speaker 2: You know, and, and the term video is, is super generic. It's, it's a blanket statement anymore because you can have testimonials, product reviews, you can have culture videos, recruitment videos. So just saying, I'm gonna make a video is, is kind of a, it's kind of a shot in the dark because you don know what your actual goals are. Yeah. Um, for, but as far as back to your original question of, you know, you don't have a big budget, do you need to pay attention to video? I think the out the resounding answer is, is absolutely because you don't have to have a 5, 6, 7 figure budget to, to make a cool video. Uh, I'm seeing really cool people do things with their iPhones and doing really great work with it. As long as you're able to convey the story, convey the message, I think that's 95% of the battle. Now, if you want, you know, a certain look or certain style, certain feel, you don't have the time to do it, then I would look at, you know, outsourcing and having bigger budgets and stuff. But you can do great things, which is your iPhone. Speaker 1: Yeah. That's awesome. That's awesome. I better take another drink so I can actually say statistics. Next one. Speaker 2: <laugh>, we gonna make this a drinking game. Mm-hmm. Every time Dre and slurs a word, we're gonna have to drink <laugh>. Speaker 1: Yep. Yep. Every time I, I mess up a sentence, I gotta take a drink. Oh boy. Um, well, so let's say you, you decide, okay, everybody listening, maybe they're like, okay, I'm in, I, I I get it. I wanna do a video. Um, what are, what are ways to kind of maximize that once you, you know, you make a video, I've, I've seen clients before where they make a video, they post it one place, and then they move on and, you know, I think there's a lot of opportunity to maximize that investment. So Speaker 2: Absolutely. What are your, I, I feel for your strategies Speaker 1: On that. Speaker 2: I feel if you are, you have your video done and you're now trying to figure out where to place it, you've, you've kind of missed the boat, so to speak. Uh, you should really go back to the beginning to when you are just starting to think about, I have a problem that I need to solve and I want to, to use a video to do that. Mm-hmm. <affirmative> taking that time to actually think about and plan and consult what this video is going to be, what it's gonna look like, oh, excuse me. Uh, what, uh, the message is gonna be, the goals of the video, what actions you want people to take, what emotions you want people to feel. Answering all those questions first is gonna kind of naturally move you to your answers there. Mm-hmm. If it's more of an explainer type video where you're, you know, explaining what the check-in process at a hotel looks like, yeah. Speaker 2: You probably want it to live on your website or on YouTube someplace where people can find it and see more about you. If it's gonna be something to grab attention and say, we've got a sale going on right now, maybe that's gonna be on Facebook or on TikTok or something like that. Yeah. Right. Um, so knowing upfront what your goals are can kinda help lead the direction and, and, and solve that question for you. Mm-hmm. <affirmative> beyond that, when you actually plan it out ahead of time, a lot of these platforms have different aspect ratios or different sizes of video that you have to deliver on. And we're all marketing professionals watching this, I imagine. So this isn't anything new to anybody, but you know, if you want it to be 16, nine for Facebook or for YouTube, but that's gonna be a horizontal video. Speaker 2: But if you want it to be in your Facebook stories or your Instagram reels or on TikTok, it's gonna be vertical videos. Mm-hmm. <affirmative>, we also have four by three. We have one by ones. So just knowing what your plan to roll this video out is gonna be, is really gonna help maximize that content. Yeah. Now, there is a lot to be said about if you invest into a very expensive day shoot where you have, you know, maybe you have a celebrity spokesperson coming in and you have like this big set design, everything else. Yeah. You don't want to just do one video and be done. No. So now back in our planning stage, we can go, okay, we need to have, uh, micro content, these sound bites. We want to grab, um, these things for social, but these things for Facebook and these things for YouTube. So you can take your shoot day plan for a hundred different pieces of content. Yeah. You only have one initial shoot day investment. Yeah. But now you've got several campaign videos on the backside. Yeah. And I think, I think that's the where the future of video production and editing's gonna go, because the one-off videos are so easy to do on your cell phone on your iPhone that it almost doesn't make sense for an entire production crew like, like Hyperfocus or whoever you're working with to be hired for one specific single little video. Speaker 1: Yeah. For sure. No, I love that you mentioned micro content. I think that's super important to keep in mind when you're, like you said, doing these large productions because there's so much you can take out of that. And not just other videos as well. Like you can take out quotes and use those, um, you know, to put on social media or there's just so many, you know, still photos that you can pull from those shoots as well. I mean, there's just a sort of a treasure trove of content to be mined out of these, these things. And if you're not doing that, you know, you're really missing the value that these things can deliver for sure. Speaker 2: Absolutely. Absolutely. Yeah. I love Speaker 1: That. So once you get, you know, you guys have I think, a very specific methodology when you approach a new video project with your clients, which I wanna touch on, um, cuz I think it's really phenomenal. Um, but what, when you see, you know, you see other people out in the wild doing video work, what are the biggest missteps that you've observed people take, uh, when it comes to either either know, executing or using videos in their marketing? Speaker 2: Okay. Okay. Um, that is a great question. I, I feel one common theme thing that I see often is, is not having a clear message right off the bat. Mm mm-hmm. <affirmative>, uh, a lot of the times when, when we're making videos, uh, or when videos are made, it's very easy to put 7, 8, 9 messages in there. So we're gonna make one video, it's gonna be a recruitment video, it's gonna be a culture video, it's gonna show our clients how cool we are. So they'll wanna buy with us and use it in sales. Oh yeah. We have all these things we're shoving into it to one single video. But those are a lot of different, different messages and it's really hard to actually like, give that to someone and, and have them know what to do with it. Yeah. Because there's just so much information, it's just an overload. Speaker 2: So I feel that just taking in a moment to step back and say, okay, we have one goal. This is gonna be our recruitment video. So in order to recruit employees, we need to show them a, what their work environment's gonna be like, what our company's gonna be like, what to expect competitively for pay, and just what their day-to-day operations are gonna look like. Are they working in really terrible environments? Do they have the nicest tools? Do they have whatever, so people we can, we can stress that kind of stuff. That's one message. Now you can break that message up into your big video, micro content and everything else, and push it out the door and have all that. But that's one campaign. Yeah. Now, if you take that back and add that to a sales funnel, now you can have something where you're like, okay, we're doing something to raise awareness to people that might wanna work here. Now we've got a second video that talks specifically about our benefit packages mm-hmm. <affirmative>. And we've got another video that talks about our, our competitive pay, uh, our, our tool program. We're buying tools for them. Yeah. Now we're doing several videos, again, each with one specific message under this umbrella of recruitment video. Yeah. So I, I think a common problem is putting too much information into one single video and not breaking it out enough so it's digestible and not overwhelming for the viewer viewer to watch. I think Speaker 1: That's a, yeah, I think the, I think the misconception there is when you think about in investing in a video, it's easy to fall into that trap of, well, if we're gonna do this, let's just get all this information in so we can, you know, in, in their mind maybe it's, that's how they're maximizing that investment. Right. And what that really does is, um, make that video that you do make very ineffective. Um, because when you say everything, you say nothing at all. Right, right, right. So, um, it actually has the opposite effect. You could almost consider that wasting money if you're trying to jam all of that into one ineffective video, you know? And Speaker 2: It's, it's really easy to do that, unfortunately, uh, because a lot of the times in video production, you'll get to a certain point and someone will see it and they go, I kind of wanna make a change. Let's go, let's go back and do something different real quick here. Yeah. But you might be on the final part of the project where you're doing the final polish over here. Oh, no. So I think another problem that people might, might encounter in video production is, is not proper planning of what they want to create in the first place. Speaker 1: The dreaded change of direction that Speaker 2: When you're supposed to be delivering the final video. Exactly. Exactly. Yeah. Speaker 1: We've all gotten that call, Speaker 2: Right, <laugh>. Oh, no. And, and while it's, that's gonna be, we need to that one Right. That's a drink. We can, we can drink to that one. Absolutely. Mm-hmm. <affirmative>. Speaker 1: So I love, so yeah. Making sure that you know where you wanna end up. Right. And have one clear message. One one. You get one. Speaker 2: Right. One, one per video. One. Speaker 1: Yes. Um, I mean, we come across that a lot too with, with marketing campaigns. I mean, it's just easy to try to boil the ocean. Right, right. You know, and, um, it's, it's sometimes hard to get them to just boil that down to one, one simple takeaway. So. Yep. Yeah. Um, Speaker 2: I think, uh, I think another problem that I've, I've noticed is, and this is coming more from the video production side, and this is the problem, I think a lot of agencies, uh, might, might struggle with sometimes, you know, when you see a, when you're a hammer every nail, you see, you know, that, that whole problem metaphor, no Sure thing. Speaker 1: Yeah. I like that. I like that. I'm always a fan of a metaphor. Speaker 2: Right. So, right. Uh, not, how do I wanna word this properly? The beer's kicking in. That's what it is. <laugh>. And so as, as a motion design shop, when a client approaches me with a problem, I might think, cool, I have to solve this with motion graphics. Mm-hmm. <affirmative>, as a live agent, a live action studio, I might think, cool, I have to solve this with live action. I'm a design studio, design radio, studio, radio aada, yada, yada, yada. So I think from a a production side, we really need to take the time to listen to what the client's problems are, understand who their target audience is, and understand that, to give them the best direction to know exactly what it is that we actually need to do for them, because live action might be the best thing for their, their problem. Mm-hmm. If they're trying to build trust, sitting down and, and recording testimonial videos with past clients talking about how x y, Z business enhanced their lives or their company, that's gonna be way more powerful than just a flashy motion graphic ad saying, look how great we are. Speaker 2: Mm-hmm. <affirmative>. But on the flip side, if we're trying to show really, uh, uh, detailed information quickly, that's hard. It's a little more abstract. A little more vague. Yeah. Maybe you're trying to talk about how a root system can uptake nutrients. It's really hard to show that with, with live action video. So instead, you know, motion graphics, 2d, 3d, those kind of things can really excel and visualize these things that are hard to see. Yeah. So I think another problem is we just say we need a video, so we go make a video because that's what we do. Mm-hmm. <affirmative> when it should be, what type of video is gonna be most effective to solve the problems we have? Is it animation? Is it live action? Is it something completely different that we're not looking at? VR is becoming a thing we don't know. Mm-hmm. <affirmative>. Speaker 1: Yeah. For sure. No, that brings up a really good, I wanna ask, um, when you have a client come to you, to what degree do you want them to have their idea fleshed out? Mm-hmm. <affirmative>? Like, do you want a client to come to you and say, okay, dren, I want, and I want an animated video, and this is what I want it to do, and these are how I want things to move, and this is the story I'm gonna tell. Or would you rather the client came to you and was like, I don't really know what I need. Can you help me figure that out? Like, where, Speaker 2: How do you approach? That's a, that's a great question. Uh, I love, I love both types. Sometimes people ha know exactly what they want. They know exactly how it's gonna work, and they just need someone to come in and, and execute it. Mm-hmm. <affirmative>. And that's, I love that because they have a clear vision. There's not the, what are we trying to see? What are we trying to do? What are we trying to, to accomplish? We can just jump in mm-hmm. <affirmative>, get it done, move on. And everyone's, you know, moving on in life and things are good. On the flip side, I love the brainstorming creative collaboration. Yeah. We actually have something called the discovery workshop. It's, it's the first step of our, our hyper-focused method where we actually sit down with the owners, with marketing people to figure out what exactly are we trying to accomplish here? Speaker 2: They might know we have a problem where we have this thing here that we don't know how people connect, how they buy to it, how do they, they, how do we move people from unaware to like, I get it and can't live without it. Mm-hmm. <affirmative>. And that's what that discovery workshop's actually for, where we sit down and we go, okay, what are all the problem points you're solving here? What are all the messages, the themes? We just kinda whiteboard everything out. Maybe we'll do a SWOT analysis, maybe we'll just throw ideas on a whiteboard and just find this common theme with everything mm-hmm. <affirmative>. And then from there we start talking about delivery. Okay. Is this gonna be a campaign? What we're doing, uh, an attraction video plus information break breakouts, and moving people through a pipeline to a funnel where we're actually delivering a final, final content piece at the very end? Or is it gonna be a one-off commercial where we're just putting an ad out there on broadcast and explaining everything that we have? Speaker 1: Yeah. Speaker 2: Having this workshop really helps people walk through where they're almost writing the scripts themselves and we become more of a, a sherpa or a guide Yeah. Trying to say, Hey, you have the ideas, you know, your clients. We're just trying to pull out the best pieces of information to help talk to those people, to get that message across in the best way possible through a video format. And then from there, the conversation naturally evolved. Maybe we're talking about a combine that needs a certain combine head that has to be an exploded view out. So you can see, hey, it has these kind of, these kind of teeth or these kind of like augers and this kind of stuff. Yeah. And you can actually explode that out in 3D and go, cool. Now we can see and visualize. And a farmer can actually look to see exactly how his machine works before he spans a quarter to half a million dollars buying this new, new piece of a machinery. And that's really, really powerful. Speaker 1: Yeah. That's really, really cool. So, question. Speaker 2: Yes. Speaker 1: Do you bring giant kegs of beer to these discovery sessions? Oh, Speaker 2: That's a, that should be a great add-on option. <laugh>. Speaker 1: I mean, if you're not like, missed opportunity, if I may say I, Speaker 2: I might have to look into that. That's a great idea, <laugh>. Yeah. Speaker 1: Yeah. Um, one thing that you said really caught my attention was the 3D graphics. Yeah. I think that's becoming the 3d, the immersive reality, vr, all of that is I think, taking a stronger foothold. You know, it's like, do you remember like five years ago when everybody was talking about vr, like it was gonna be the next big thing? Yeah. And it kind of fizzled out. But I think today with the sort of AI emergence, right, everybody's talking about ai, ai, like, do you think there's a shot that this time VR really is going to change the video game more so than it has in the past? Speaker 2: I, I mean, Google just released their, their headset visor. Um, so I mean, or not Google Apple, my bad. Yeah. Apple just released their headset visor, so they're still doubling down on it. Facebook and Meta, they're, they're not giving up on the Oculus. They're still pushing hard for it. I, I feel there's gonna be certain applications where it makes perfect sense. Mm-hmm. <affirmative>, imagine going to a trade show mm-hmm. <affirmative>, and you have this giant machine say it's, I don't, I don't even know. Let's say it's a giant machine. You're trying to show people how your machine works, but you have a 10 foot by 10 foot booth, but your machine's, you know, ginormous, it's not gonna fit. You can't do that. It doesn't make financial sense to haul all the stuff across the country to trade your, to trade show. But a bunch of VR headsets, they can fit right inside your trunk of your car. Speaker 2: You can pop those on, you can walk somebody through exactly what your product is, how it works, how it functions, and give them just shy of a hands-on experience mm-hmm. <affirmative>. So as a sales tool, that's really powerful. It's really effective. Yeah. That's cool. And it's way cheaper in the long run to do that versus little thing, you know, uh, one-off videos or bringing big things in. Um, additionally I could see it in the entertainment industry. I, I love haunted houses. I am a huge haunted house fan. Oh man. And I've got this idea where like somebody would sit in a chair, you strap a headset on them, and you could have your entire haunted house experience sitting right there in the chair, you know? Yeah. Could be super immersive. You're going to bleed and break barriers and you can do way more stuff with it than you can actually in, in the real world. Mm-hmm. <affirmative>, on the flip side, all these things require you to have some sort of extra pieces of equipment. Speaker 1: Yeah. That's interesting. Speaker 2: So that's interesting. I don't think it's ever gonna get to the point where it's gonna be mainstream. Like our cell phones, we live with our cell phones in our pocket. We pull 'em out, we use 'em real quick, we put 'em back. Yeah. Until VR can be used in such a way that it's just as convenient or such as, as, as simplistic as our cell phones, I, I don't think it's gonna be a life-changing day-to-day operations type type thing. Yeah. I I do think there's gonna be applications for it though. Speaker 1: Yeah. It seems like Apple's trying to go that way with their new headset because they give you the ability to use all of your apps Yep. In the headset, you know, so it becomes this extension of your phone. But I still don't really know how it works, <laugh>. Cause you're supposed to, Speaker 2: I, I didn't watch the release, but I've been watching all the memes. So <laugh> cooking, Speaker 1: But, um, interesting. For sure. Well, that's, that's kind of cool. I love the idea of, um, using it to bring something that you can't physically bring to your audience. Yeah. You know, that, that's a really cool way to think about it. Um, one question I have for you is, when you're working with, if you were putting yourself in the shoes of a client, right? Um, and you're working with a video producer such as yourself, what would you say would be red flags to that client? Like, if this person isn't doing this or they're not doing this, get a new video partner. Like, run as fast as you can. Don't, Speaker 2: Don't, I Speaker 1: Feel give them your money. Speaker 2: <laugh>. I I never wanna talk bad about other companies or agencies. So if you're watching this and doing this, don't, I'm not talking about you. I promise. This is just coming outta my, you know, the back of my head. Uh, I would in general, Speaker 1: In, Speaker 2: Uh, I would say if they're not asking questions, that's, that's a big thing. Uh, as, as a video person, I'm really knowledgeable about things like, like business and, and haunted houses and agriculture. I know a lot about those things, haunted houses like that. But when it comes to like, medical, I, I don't know a lot of things in the medical world. Mm-hmm. So if I show up to a shoot and be like, all right, let's do this. Yeah. I haven't prepared, planned prepped. I haven't asked the questions. I don't even know what questions to ask. Yeah. And I think that's a red flag. If, if mm-hmm. A company you're working with is not afraid, if they're not knowledgeable, that's okay. They don't need to be knowledgeable cuz they understand codex and framing and composition and color and lighting all the things that are really critical about why you would actually hire a production company. They get those things. Yep. But if they're not asking little questions about your industry, if they're not, you know, super aware of it, they're not afraid to ask dumb questions. That's, that could be a red flag. Yep. Yeah. Because I love asking dumb questions. Cause I'm gonna learn something new. Speaker 1: Well, they hire you because you are an expert in video. They don't hire you because you're an expert in healthcare or whatever. They're, Speaker 2: And if you are, that definitely helps because you can talk shop, you can walk the walk and, and know what's going on for different shots. There's definitely advantage for hiring a video professional that's an expert in your industry. There's, there's pros across the board for that, but it's not an game changer as long as they're willing to ask stupid questions. Speaker 1: Mm. I love that. Ask stupid questions. That's great. So that's kind of your gre on the, on the, the reverse side of that, the green flags would be Speaker 2: Ask stupid questions. Speaker 1: Ask stupid questions. Speaker 3: Right. <laugh>. I Speaker 1: Love that. So, um, we, I think that gets us through, um, to our listener question. Um, so we had a, a listener, um, submit a question from Carrie, North Carolina. It's coming from James t So James, James T. Kirk Speaker 2: <laugh>. Speaker 1: Um, I don't, it just says James t um, he says, I get overwhelmed with all the options for posting videos online nowadays. There's Facebook reels, there's TikTok, there's Instagram stories, and YouTube of course. How do I know what I should be using and do I have to make different videos for each? You kind of touched on that earlier, but do you wanna expand on that a little bit for Speaker 2: James? Yeah, yeah. Absolutely. That's a great question. I feel that there are a lot of options out there that allow you to post things across the board, uh, instantly when it, so when it comes to scheduling and posting things like we, like we use Lumley for our Frame one stuff and all of our, our hyper-focused stuff where we can upload it to one site, it pushes it out to Instagram reels, it goes to Facebook, it goes to YouTube, everywhere. We need one button schedule's done. And that saves a lot of time. Yeah. Versus going to each site individually and uploading and captioning and tagging and hashtags and et cetera, et cetera, et cetera. Yeah. So there's options there. There is benefit, I feel, in, in creating content specifically for each, each platform because typically each platform has a different audience on it. Speaker 1: Facebook Speaker 2: Becoming and a purpose. Yeah. And a purpose. Yeah. LinkedIn's more business oriented versus TikTok is way more fun. Um, we might have, you know, our, our our 40, 30, 40, 50, 60 year olds on Facebook, but all the younger, younger generations are hanging on TikTok and in those areas. Yeah. Speaker 1: And people just come to Twitter to talk shit about Speaker 2: <laugh>. I don't even know if I have a Twitter account. <laugh>. I am not hip with the social. You Speaker 1: Wanna get emotionally and verbally abused. I'd think Speaker 2: <laugh> you Speaker 1: Not TikTok to Twitter. Oh, Speaker 2: <laugh>. I, oh, I love that. I love that. So I, I think by being intentional, what, what your message is gonna be on each platform is a really strong way to approach that. Also, like everything in marketing, ab test stuff, maybe the 3D look of something is hitting really well at certain audiences, but the message of live action is doing really good over here. Mm-hmm. <affirmative>. So maybe we can combine, you know, the, the visuals and the, the message together Yeah. And see what happens. Yeah. Yeah. You know, see, you know, it, it's, it's okay to do multiple videos of the exact same thing just to ab test stuff. There's nothing wrong with Speaker 1: That. Yeah, yeah, yeah. No, that's awesome. I think one of the biggest misconceptions, and this is just not specific to videos, but social media in general is this idea that you've gotta knock it out of the park with your first ad. Yeah. Your first video or your first ad. And that's almost never going to happen. You are never, I mean, unless you are insanely lucky, you're never going to nail it on the head by getting the message Exactly right. The content Exactly right. You're targeting Exactly right. Those things take time to build and learn from and develop, and all of that has to occur through trial and error. You know, and that doesn't mean that you create a video and they're like, well, that didn't work. So that was a waste not at all. Test it on a different platform Absolutely. To see what you can learn from that or tweak, you know, one element of the video or the ad or the message and run that again and see how that does. Speaker 1: And so, and soon, if you start making those incremental shifts, don't change everything all at once. Right. We won't get into the whole nitty gritty of AB testing, but shifting those things ever so slightly along the way is going to incrementally lead you to a strategy that will perform. Yeah. And then you can, once you hit that, once you figure that out, it's like, go all in then. You know, like you've, you found the sweet spot now, you know, continue to repeat that until, you know, maybe it stops working for you and you've gotta, and you gotta redefine. So, Speaker 2: Uh, and I, I think a lot of the times we as, as marketers kind of get the mindset of, I just need a video, so we're gonna do something. Anything. Yeah. Yeah. And then you forget to do the planning, the process, the, or even a focus test, you know, what are your clients or customers having a problem with mm-hmm. <affirmative>, you might think that they're just, you know, scared of, of the process, but maybe there's something down the line that they haven't, that's not clear on your website or someplace that they're getting lost on. Yeah. Yeah. And so diagnosing and, and analyzing things and really diving into the nitty gritty, which is shameless plug, what we do in the discovery workshop, uh, to, to really solve the problem of, okay, we, we have this pain point, we feel is this the best way to do it is the video mm-hmm. <affirmative> to do it. You know, I, I really believe that having a video just to have a video is a waste of time, energy, and budget. Speaker 1: Yeah. It needs to have, well Speaker 2: Here's, it needs to have a point. Speaker 1: Yes. For sure. Well, here's the $50,000 question Dresen. If a client came to you and said, I need a video for this, but you felt whatever way about this is not the right solution for you, would you tell that client, no, this isn't actually what you need. Even if that means, you know, turning away work for Speaker 2: Hands down. Yes, I absolutely would because being Speaker 1: Yeah, that's the right answer, <laugh>, Speaker 2: I, I am 100% in the business of, of solving problems and I think that I'm really good at it. I think Courtney and I are skills together are, I think those that hire hyper focus are gonna find that the skills we have, they're, they're gonna be unparalleled like anything else, you're not gonna find two people who are as dedicated or as hardworking or as determined to making sure that this actually solves a problem you're trying to accomplish. So yeah, I love that. Hands down. Yes. Speaker 1: Yeah, I love that. And it's more about taking care of your clients than it is about making another video. Hundred percent. You know, or making another ad. Speaker 2: I make videos every single day. If I don't make one tomorrow, I'm not gonna be sad. Yeah. But if I don't solve a problem, that really bothers me. Speaker 1: Yeah. Oh, I love that. That's great. That's fun. That's wonderful. And, and one of the reasons why I'm glad to have you in our network as well, so, Speaker 2: Oh, thank you, <laugh>. Yeah. Speaker 1: Well, I think that that wraps up our, our session today, Dre. And I really appreciate you coming on and sharing your insights and your knowledge and, and sharing a drink. Speaker 2: Right. Thank you so much for having us. Really appreciate it. And this was a lot of fun. Speaker 1: Yeah. Super. Awesome. Thanks, Dre. Speaker 2: All right. Talk to you later. Take care.
In this month's episode, we're joined by two marketing savvy printers, Katie and Liz, from Treasure Valley Litho Commercial Printing and experienced art director/designer, Don Gura for Don Gura Graphic Design to debunk the myth that print marketing is dead. Why should you consider print in your communications strategy?
When is print a good tactic for your marketing campaign?
What things are must-haves for an effective print execution?
How to measure data and track the ROI from printed materials?
We answer these questions and more. Tune in and hear how print still holds a place in marketing strategy in today's digital world.
Connect with our guests:
Liz Morales LinkedIN
Katie Watts LinkedIN
Treasure Valley Litho Website
Don Gura LinkedIN | Website
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Hey everyone. I'm your host, Sarah Russell, founder ofAlloy, the Marketing Agency alternative. Welcome to After Hours. After Hours isa podcast for business owners and marketing professionals who want to cut theBS and take control of their marketing, will crack open a cold one withindustry experts and dig deep into the best practices, pitfalls, and untoldsecrets of marketing. Today, after hours is your backstage, v i p pass to theworld of advertising and Brand building. So let's dive in.Today I'm really excited to have, uh, Katie Watts and LizMorales. Did I say that right, Liz? Yep. Did I pronounce that right? Um,joining us from TV v l, um, which is a print, uh, a commercial print studio outin, uh, treasure Valley. And, uh, we're really excited to have the two of youjoining us today to talk about Print is Not dead, print is Alive and well inmarketing. Uh, we've also got Don Gura, uh, joining us from Don Gura Design.Um, he's an art director. So, um, why don't you guys start off by giving us alittle bit of intro into who you are and where you're at and what you've beenup to. So Katie and Liz, do you guys wanna go first?Sure. Uh, treasure Valley Litho was opened in 1987 andjust last night I was thinking how we opened with a two color press<laugh>.Oh, wow.So if it was for color, we ran it through the press fourtimes.Oh my gosh. Anyway.That's amazing. So we're here in Boise, Idaho, servingthe, the Treasure Poly and, uh, we do commercial printing, mailing, digitalprinting, fulfillment, and we've stayed up with the technology, so, uh, we'restill having fun.Amazing. That's wild. Two color press. Wow. And then youjust grew from there. That's so cool.Right? Yeah. I, I came on about 20 years ago and Katie wasmy mentor and taught me everything I know. And, um, we just enjoyed it. It'sbeen family owned, um, the entire time, but two different families. And so itis a fun place to work and, um, a good family atmosphere.And what are your roles there? What, what do each of youdo specifically?Primarily sales. I also do a lot of RAM writing on themailing department side. Mm. And I do all the invoicing and estimating formailing. Okay. I'm a sales support too, because we have three othersalespeople. So, uh, I do a lot of sales support.Awesome. What about you, LizAnd I just do sales. She's our top dog. SheAwesome.So Liz sold a million and a half dollars worth of printinglast year.And so you guys are the experts. So when people want tostart talking about a print project, like you are the two to call up and startbouncing ideas off of and, and going through that. Awesome. That's very cool.Kind of more of our specialty is starting from the verybeginning of a project Yeah. So that we can, um, be helpful along the way sothat it ends up being a more successful finished product.I love that. I love that. And Katie, uh, is it true, Iheard a rumor that you were actually one of the original, uh, founders of, uh,T V L. Is that, is that true?It's true.Uh, so when IWas young,<laugh>, can you, can you tell us just a little bitabout, you know, you don't have to go into great detail, but just what, whatprompted that? What did that, how did that all come about?Um, my, my, my degree was actually in advertising design.Oh, okay.So, um, before I graduated, I worked at the Boise StatePrint Shop, and you just get printing in your blood. You know this?Yeah. Oh, I know that. Yes. Yes.So that's kind of how I started. And I've sold for adifferent company. And then one of the owners decided to open his own company.And so there were four of us, um, main founders, and then a handful of otheremployees. I think we started with about eight or nine employees.Amazing.And, um, just went on from there, but we made it throughthe recession and the pandemic, and we're really proud.Oh, yeah. That's so cool. That's amazing. Oh my gosh. Ijust love hearing those origin stories. They're, they're always so fun to hear.Um, so Don, I think that brings us to you. What, uh, what have you been up to?Can you tell us about who you are and, and what you're all about?Yeah, so, um, I'm an art director, as you mentionedearlier. Um, so I've, I've been in, I've been having, I've had my own companyfor about 25 years now, and I've gone in and out of being a freelancer anddoing this off to the side and working for a company full-time or an agency.And, um, I'm currently now full-time, uh, with Don Guru Graphic Design, but,um, congratulations. I came up in world Congratulations. Thank you,<laugh>. Um, I came up in the print world myself, uh, designing annualreports in Chicago. And, uh, this is back when, um, large budgets were set onthe printed annual report. And, uh, worked with a lot of different agencies andcompanies and big Fortune 100 companies. And, um, that's where I cut my teeth.But then obviously things changed and turned into more of a digital world and,and, and then kind of came together. So, um, so I've been kind of, uh,specializing mostly in, like, things that are branded. Uh, I love designing theoriginal brand from the beginning, including the logo. Um, but I also, um, Ienjoy the boilerplate stuff where you're just sort of keeping something going,uh, whether it's a look and feel or a a campaign message, and then sort of, um,take taking that through printed pieces, digital pieces, websites, um, andsometimes even three dimensional things.Yeah. Amazing. And how do you know, uh, Liz and Katie,maybe it's the audience with inquiring Minds Sure. Would like to know<laugh>?Yes. Oh, happy to tell. Um, yeah, so I've been in, I'vebeen in Boise now for almost 20 years, and, um, of course what you do when youarrive in a new places, you find your tribe, and that involves designers, um,people that are into your hobbies and, and of course printers. Uh, and it wasquickly, re quickly revealed, um, who the printers in town were. And, and, andof course, Katie and I found each other and through some common designerfriends, I think it was. And, um, and here we are today, um, friends andworking, um, working partners.I love that. And I, I heard another, uh, another littlebird told me that, um, there's often some wine deliveries, uh, from your, fromyour printer here. Is that true<laugh>? Oh, yeah. You know, yes. Now,Is this, is this a premium client service that you guysoffer at T V L? Or is this Absolutely <laugh>? I love it. I love it. Youknow,We're, we're in kind of a new wine country over here, sowe gotta support it.Oh, yeah. I love that. No, that's great. Well, I gottasay, you guys, I am so excited about this episode. Um, I come from a printbackground. Um, I started my career actually doing letter press design and fellin love with, um, you know, setting up, uh, for press and just everything thatgoes into the nuance of print. Um, and the history of print is just, it'samazing. Um, you know, as a designer background, like you said, Katie, it justprint gets in your blood. And that's so true. Um, as a designer, you just fallin love with like, the tactile feel of different paper stocks and the differentcodings that you can play with. And there's just limitless possibilities of howyou can bring your creative ideas to life with print. Um, so it's just beenreally sad, um, to see, uh, the shift to digital in the marketing spacespecifically, where people often either completely forget about print, um,because everybody's so focused on digital, um, and online marketing, or theydon't believe that print is as effective as digital at advertising. And, um,you know, hopefully today we are gonna be able to set people straight and letthem know that that is not true. And print is very much alive and can be usedvery, very effectively for your marketing campaign. So, um, are you guys readyto dive in? Mm-hmm. <affirmative>. All right. Let's do it. Let's crack thisopen.Oh, yeah. We got a bottle of wine here. Oh, nice.Yeah,They understood the assignment. I love it. Okay, everybodytake a, take a swig.It's a, it's a local,It's a local talk aboutSupporting local. Yeah.Oh, yes. You wanna share, you wanna share what you got?Uh,This one is SA toothOoh. Sawtooth. Is it a chardonnay?This is a Chardonnay. And they chardonnay, um, reds andwhites.Nice. Sawtooth. Okay. Don, what do you got?Cheers. Oh, I've got a black, I've got a Blackberry fig,Idaho Kombucha. Ooh. Fellow designer friend of ours started this company. Andso I thought, I love this. I'm gonna have thisVery nice. Very nice. I've got a raspberry sour, um, froma company, I will admit. I have no idea where they're from. So,<laugh>,Oregon. Oregon. Oregon.Oregon,Oregon. Okay. Um,That's an, that's an acquired taste, the sours, isn't it?I,I do like the fruit sours. I do. I, they've grown on me,so, you know, it's, it's a good summer drink, I would say. So. Nice.There you go. Well, it's good and hotHere. Cheers to that. Yes. Um, okay, well, let's, let'sdig in. Um, I, so I think what we should do first is really just tackle thismyth that print isn't effective. Right, right off the bat. Um, because you guysshared some really great, uh, insights with, with us on, you know, some, somecase studies of how print has proven to be effective in today's, you know,digitally focused world. You guys wanna share some of those examples or, ortalk about that a little bit more?Um, I think I would just first say that print is oneelement. It's one component that can be used in your marketing strategies. Um,and most savvy marketers know that they have to use several channels, whatevertheir audience is gonna use or be most receptive to. But print can educate, itcan, uh, compel and it can drive people to your website. And especially nowwith the use of QR codes and stuff like that, it's a very good tool tointegrate with your other marketing strategies.Yeah.And it's, and it's more effective when you do that.Yeah, for sure. Yeah. So it's, it's a, don't put your eggsall in one basket type of approach to your marketing strategy. If you go all inon digital, you might be missing some really great opportunities offline, um,with your audience. So, um, I love that. That's really, really insightful. AndI think there's probably a qualitative and a quantitative way that we couldtalk about this. Like, there's definitely a qualitative that an immeasurableaspect to print that is very real. And that's just about, you know, humansbeing drawn to something they can touch and feel. Right. And, you know, can youguys elaborate on that a little bit? Like what is, what is it about print thatmakes it so captivating to people? Um,Well, it is, it is a feel and it, yeah. And when you'regiven a printed piece, you're going to look at it, whereas you may just scrollthrough things on your phone, but if you're given a printed piece, you're goingto look at it, you're going to feel it in your hands. You can incorporate thattactile experience to your design. And good designers, like Don will pickappropriate stocks that actually enhance the design mm-hmm. <affirmative>and make even more impact, um, that way. For instance, if, um, we did like anannual report, like Don mentioned. Yeah. Um, sometimes people really like tohave those in physical form mm-hmm. <affirmative>. Um, and this designerused a stock that felt like corduroy. Oh. And then the print graphic design hadcorduroy in it. So when you touched the piece in your handsOh, love that. YouWere looking at corduroy and it felt like corduroy.That's so cool.Maybe if you har doing beautiful photography of elephantsand so you can get a textured stock that's going to feel like that, you know,animals hide or, um, yeah. So it, it actually makes what you're seeing morereal because of how it feels.Oh, I love that. Yeah. Just really bringing it to life.You're, you're, you're literally bringing it to life through print because it'sa, a tangible thing you can hold in your hands. Um,And if you use a really cool stock that feels differentthan just your regular paper, when you hand it to someone, they go, Ooh, youknow, what is that?Yeah. And they wanna feel it. TheyWanna know,Yeah. Put it on their desk for a little or keep it in abox. Like me, I have a whole box of like, prints that I've kept cuz I'm justobsessed. Um, no, I love that. And so then there's also this quantitative side,uh, to it as well. Um, you guys shared a couple really interesting, um, statshere. I love, I love the data that you guys brought in. 81% of people read orscan their mail, mail daily. So that's a huge amount. Like you said, if yousend it to someone and they, you put it in their hand, they're gonna look atit, you know mm-hmm. <affirmative> versus just doom scrolling onFacebook. Um, which is really, really cool. Um, so you guys had a few ofclients that you've worked with. Do you guys wanna share just some of those asproof points to how print can really be, uh, an effective strategy?Sure. Um, one of my nonprofit clients is Idaho YouthRanch, who provides programs and services to help families and children, um,with, with healing our healing residential center and, you know, programs. Um,Yeah. Awesome.And they do quarterly newsletters that always have a replydevice in them. They do an impact report, they do appeal letters with variabledata. So they're personalized, they're very good at their analytics. So she'sreally been increasing their donors and the amount of each donation just becauseshe's doing so much good testing, analytics, trying new device, new replydevices. And, um, I do have some samples, but the, the main thing I think isjust really knowing her audience. And so the letter would come to you, but itwould also say, this is how much you donated last time, could you considerthis?Yeah.And so she's got some really good strategies in there.I love that. Well, you talk about her, she's doing sometesting. Can you sh you know, can you elaborate on that? Like what, what is shetesting? What, do you know what she has been experimenting with?Sure. She tests different messages. How many pages? Theletter would be her reply devices. Um, they've got the remittance envelopes,which I might be able to find one, but she also found that if she had a fullpage as this is a remittance envelope, right?Yep.Yep. So people don't have to go find a stamp and anenvelope. This just comes right back to 'em. They canPut their, can you hold information? Hold, can you kindahold it up in the middle just Yeah, thereYou go. There we go.Yeah, there you go. SoPeople can fill out the information, it comes back, itmakes it really easy for the donor.Yeah. AndShe's now tested an eight and a half by 11 sheet thatstill has the donor information on it, but for some reason that has pulledbetter for her. So Interesting. That's kinda what I mean by testing.Yeah. And she keeps track of all of the campaigns she'srun andYeah. They have a little code.What's, what's done better.They have a little code on their envelope so they knowwhich campaign it came from.Nice. AndShe found people saved these for a year evenReally?And then send their donation in.Mm. Smart. Smart. Well, kudos to your client at IdahoYouth Ranch. That is, that's fantastic. I love, I love that. That is so great.And so you kind of talked about the analytics then. So she uses those codes,um, to track and that's kind of, or or is there other analytics that she'smeasuring too that we didn't? Um,She's measuring the outgoing device. She's putting a lotof imagery on the outgoing device.Okay. So is that the, that's the envelope that goes out inthe mail.Yep.Oh, interesting. I didn't even know that you could printall of that. Um, so that's, that's news to me. I just learned something new.That's amazing. Wow. You don't ever really see that. I don't, I feel like I'venever even seen that in the mail. So that's really cool.It's great that we're talking about it because weencourage people to put something on the outside of the envelope to compelpeople to open it. It's only as good asIf it Yeah. If you can do it. Yeah. Oh gosh. Well,So that's one example. Liz has some good ones too. So, um,we have a local hospital and obviously medical, you know, businesses keep a lotof information about their patients. Yeah. Everything from their gender totheir age to what ailments they have. Mm. Um, plus with their address, you havetheir, where they're geographically located, um, and their gender, all kinds ofdifferent facts about them that they can utilize doing variable data printing.So what this hospital did, which is really smart, is they would tailor theiroutgoing mailer based on gender. So they would choose an image that wouldchange based on the gender throughout their mailing list. Mm-hmm.<affirmative> that would appeal to, you know, a ma uh mm-hmm.<affirmative> male or a female. Um, sometimes they would have an oldermale, younger male, older female, younger, um, older female. I just messed thatup.<laugh>. So they, so that what people are seeingthey relate to. Yeah. And that information is in their database, um Okay. Alongwith their age. So when they're wanting people to come in, like when you turn45 and you're supposed to get a certain number of health tests, you know Yeah.For your wellness, what they would do is you would get a mailer that would havean image that was tailored to you. It would have your name within the body ofthe text mm-hmm. <affirmative>, not just on the address block. Yep. Sothat it's, it's basically reading you written to you to the message. Yep. Andthey would incorporate, um, based on your age, like which tests you needed toget. Mm. So those would be listed there for you. And then they would, based onthe geography, tell you here's the nearest place to get that done and here'stheir number. Yeah. So they're saying, we know where you're at in life andthese are things that are important to you. Here's imagery and body text thatall is gonna appeal to where you're at and here's where to go get it's. Soyeah,That's really with aLittle map that says, here's your route of direction fromyour home.Wow. Yeah.Um, so that they get response by providing all of that inone mailer.That's super cool. And then theyRepeat it.Yeah. Super cool. I have two questions for that. Um, myfirst question is if, you know any of our listeners are hearing that andthinking, gosh, it'd be so cool for me to do something that personal for all ofmy customers, but maybe they're overwhelmed on, do I have to make, do I have tohave my designer make all of those versions? No. And it's, it's, uh, anautomated process, correct? Yes. And even even down to the images that youinclude, right? You just basically create a, uh, like a spreadsheet, right?Mm-hmm. <affirmative> and then all of that is done automatically. So youjust send over the data and you can customize thousands of pieces of mail inYes. In minutes, essentially. Yeah. Correct. SoInstead of something really generic, it's very tailored.As long as the demographics are in your list, you can useThem. Yeah, yeah. Yeah. Amazing.In one print run too. It's all in one print, run,Print, run change, theName would change.So it's way easier to do than most people probably thinkIt is. TheThe trick is having it in your database.Yeah, yeah. Cool.And collecting as much informationAs you can. Yeah. Right. And the second question I have onthat is, ha did, did they share, and maybe they didn't, um, you know, beingthat they're a, a hospital, but did they share any data with you on whetherthose campaigns were successful? Did they share any results from those? Um, um,They did not. Those personalized did not gimme numbers.Yeah. But, um, they felt like they were extremely effective.Yeah. Um,Especially this area has been growing a great deal. And sothey don't just have one location, they have many locations. Yeah. And itreally did allow for people to realize, oh, this clinic right around the cornerjust opened up, and I didn't even know it was thatClose. Can you even know? Yeah. Mm-hmm.<affirmative>. So have they done this? Have they done it and thenrepeated it and done it again and again and again? So whatThey would do is they would do a monthly trigger. So like,like in the example of turning 45. Yeah. So, and if anybody in their list thatturned 45 in the month of April would get this mailer. Oh, wow. All of theirpatients that turned 45 in May would get thisMailer. That's amazing. So thatThroughout the year, they're, they're doing the repeatingthe same, um, titledOutreach. Yeah. Yeah. Cool. Oh, that's really cool. Um,well thank you guys for sharing those examples. That's awesome. And, um, I lovethat in both of those examples, we talked about two different ways into datawith print. One on the outcome, and then one on the outset of a print projectand how data is very much, um, a a huge piece of, um, of print. And thatactually is my next point, is that print can be data driven. Um, you know, whenpeople think about doing print for marketing, um, I think one of the questionsthat I've heard a lot as a creative director is like, well, how are we going tomeasure whether this direct mail was successful? Um, so do you guys have anystrategies that you use for helping people, um, set up metrics for their printand making sure that they're actually getting, you know, quantitative data thatthat can be tied back to roi?Yes, sure. Uh, people can use unique codes. QR codes areback in mm-hmm. <affirmative>, I'm sure you've seen 'em on everything.Oh,Yeah. Um, and you can also use pearls, which nobodyreally, there are a couple different companies that actually provide thatservice, but a pearl is a personalized url, so it's unique to you if you clickon that. They know they, they can drill down to you as opposed to just knowinghow many hits they have. Wow. But even QR codes can drive people to yourwebsite. I do have this one sample we recently did, and they're doing it as atest, but this is all a product line. Mm. So instead of having a whole catalog,you can just Interesting. Click on the QR code and you can go to all of thisproduct specs.Oh, that's interesting. Yeah.Isn't that me?That's really cool. And they'll be able to measure howmany people scanned and which product they scanned and all of that stuffthrough the QR code analytics then.Right.Exactly. And Right.Depending on, you know, it's important to have a call toaction in your messaging mm-hmm. <affirmative>. So then when you do getthat response, then you know, oh, okay, this is how we ask them to respond. Andthen you can measure from there also.Yeah. Interesting.Or an offer, like a compelling offer. Sure. If it's onlythrough that, if it's only on that postcardUnique code, or, yeah. Yep. Yep, yep. So there's lots ofways I think that you can, um, embed tracking metrics into your print. It'sjust a matter of what, what's right for your campaign or your message. Mm-hmm.<affirmative>, the pearls were interesting. I'm glad you mentioned that,because I don't think it's something that people really, um, I, I don't see itvery often and I guess, I don't know what the barrier to entry is there, ifit's cost prohibitive or, um, or what do you guys have, I mean, maybe that'snot your area, but, um,I think that that's part of it. Um, we would have, wewould go through a service if any of our customers would want to use pearls, wewould love that. Yeah. But I think it's still kind of cutting edge and, um, asLiz said, it's only as good as the data you have on your clients. Right?Yep.So whether you're gonna spend that extra money to get thatservice, but it, it's really a cool thing.It is. Super. Yeah. Super cool. I love that. Um, so youguys talked about, there's some statistics here that I just wanna share about,you know, print direct mail increases online donations by 40%. Um, and brandrecall is 70% higher from print than digital ads, which was, uh, prettyastounding. Um, if, if someone is thinking about incorporating print intotheir, into their marketing strategy, what's, what's your advice to them on howto, how to even begin to think about doing a print strategy? You know, likewhen do they use it? Why should they use it? How should they use it? What's,what are your guys', uh, thoughts on that?Uh, first you need to know what your goal is. Are youeducating? Are you just building brand awareness? Are you needing somebody topurchase a product or like a nonprofit, make a donation mm-hmm.<affirmative>. So if you know what the goal isYeah.You, you start there and then that will drive how you goabout what you're doing and, um, what method you're going to want. Mm-hmm.<affirmative>, you know, sometimes your, perhaps your target audience isolder, so they're not going to be necessarily using as much digital onlinesocial media for, you know, some of the things that they're looking for, youknow, likeYeah. Right.People, you know, used to use phone books. Nobody uses aphone book anymore, but people used to have to look things up and have thingsin front of them. Yeah. Um, and so if you're reaching an older demographic andyou send them something in the mail mm-hmm. <affirmative>, they're goingto look at it, they're going to read it. Um, you should make sure the font isbig enough. Yeah. And it's not teeny tiny. Yeah. So it, it, it goes back tohaving your goal. Who's your audience, what are you asking them to do? Mm-hmm.<affirmative>. And then making whatever your type of outreach is, fitthat outcome to fit Right.That audience. Yeah. Yeah. What, is there any sort of usecase, you know, we talk a lot about how print can be a really good strategydepending on your goal, you know, and, and you talked about some of those goalsfor print being like bringing people to your website, asking for donations, youknow, an event invitation, for example, R S V SVP to a corporate event. Arethere any situations that you've run into where print might not have been agood for a specific goal? Do you guys know any examples of that? Just to playdevil's advocate?<laugh>, I would say, yeah. You know, um, if, ifsomeone is thinking that they're gonna come up with a very generic postcardthat just has their logo on it saying, yay, here we are, come by our widgets.That's not <laugh>. I'm just sending it to a generic, you know,geographic residence list. Yeah. That's, that's not gonna get you anywhere. Andthat's a huge waste of money.Yeah. SoIt only doing it one time. Yeah. Not being targeted, nothaving those essential elements in your piece is a complete waste of yourmoney. It would be better to spend a little bit more money and use a designerto do a good job, help you with your piece Yeah. And talk to your printer inadvance of coming up with whatever idea you think you're going to do. Yeah.Because they can both, both those, um, resources can help you go, all right,well this isn't gonna do what you think it's going to do. Yeah. You're, youknow, better off using your money toward these dollars.Right. Yeah. It sounds like print is, it's very, veryimportant for print to have a very specific call to action, um, versus sendingout just a mailer, like, hi, we're here.Yeah. People are like,Great. Not asking you to do anything isn't going to getyou anything. Um, yeah. Cause people aren't gonna know what to, okay. I don'tknow what to do. I don't know what you want me to do. Um, right.Or why or why I should do something,Or why I should. Yeah. That's, that's great. Um, so Ithink, um, Don, we've, we haven't, we haven't got tapped into your infinitewisdom yet, and I, and I want to know more from you, from the design side,we'll give Katie and Liz a a chance to drink more of their wine <laugh>.Um, but you know, when you are designing for direct mail, um, what are thethings that you're thinking about, you know, on the design, you know, we talkeda lot about on the strategy side, but on the execution side, you know, what canyou share with us about that?Yeah. Well, I'll even back up a little further then beforeI would start designing something. And I think that's basically contacting theexperts that you're going to need for, for the project. So in this case, we'retalking print, I would wanna talk to some really good printers Yeah. To see ifwhat, what the idea that was either conveyed to me byDon ahead gets an a plus for that answer. Right. Katie andLiz,Like I said, we like him aLot. Yeah. Sounds like you might get another bottle ofwine sent to your door for that answer.Thanks. Yeah. So, um, so, you know, um, like, you know,I'm learning things in this conversation from, from Liz and Katie about, youknow, um, they taught me about pearls and, and we almost did a project withpearls, but then we realized things weren't quite the right in the right place.We didn't have the quantities or something to that note. Yeah. Um, right. Butyet, you know, technology is there, you just really have to make sure you're,you're in that channel and it's gonna serve you the best. And I, so I thinkthat's the first thing is if I'm gonna print a direct mail piece, you know,there's, there's obviously quick ways of doing that and, and that may be theway to go. But if you're wanting it to perform, especially, and give youanalytics, I think you would wanna use a, a printer and, and not do the, thethe quickie thing, um mm-hmm. <affirmative>. And then, um, secondly, whendesigning something, you know, Liz mentioned fonts and, you know, there's,there's color choices you're gonna be making. And for direct mail, there's alot of guidance provided for you that you have to follow by the post office. Soyou need to, to know what that is and where those do not print areas are onyour envelopes and postcards, and then you know how you're gonna size it.So, yeah. Are, are you, uh, um, sorry. Are you, Liz andKatie, good resources for designers on those mailing specifications? Or where,where should designers go, I guess, to figure all that out? Cuz I mean, I'll behonest with you guys. I've tried to go look up, you know, postagespecifications from a national postal service that shall remain nameless. Um,and it was to barrierYour insomnia, right? Yes. Your insomnia.Yes, a hundred percent. I was like, I can, someone justtell me what to do here. I cannot make heads or tails of this. So where, whereshould they go <laugh> and not to the, their website? <laugh>.Yeah. Any, um, printer or mail house will kind of help youshortcut a lot of that minutia. Okay. Um, and it is important early on in thedesign process, because when you're doing a mailing, the one of the largestcosts is actually your postage, which is going up all of the time. Mm-hmm.<affirmative>. So once it's out and you've paid for that postage, youknow, you're, it's, it's gone. That's cash gone. Yeah. Right. Um, and if youdon't design it correctly, you will have spent all this money on postage andthen you're gonna get charged even more. Even be, whether it because it's notmeeting their requirements or if it's not well designed to go through theirmachinery, it'll get destroyed. And so,Oh no.That's a total waste of, of your funds. If somebodyreceives something and it's like accordioned from going through the processingmachinery poorly.Yeah.So it's, it's a good idea to contact anytime you're gonnado a mailing project to reach out to a commercial print shop, um, hopefully onelike us that has, um, in-house mailing services, cuz we have those experts thengo say, oh, well you need to move your address block this farOver.Yeah. You know, it has to be this large Yeah. You need tohave your indie show when, or you do or don't have to have a return address.Those kinds ofThings. Yeah. So if you're just a de a designer out thereand you're like trying to do this on your own, trying to do it, you know, with,with some online printMm-hmm.<affirmative> robot and you're not working withsomeone who knows these specifications and you spend all this money, or yourclient spends all this money, you spend all this time, you mail it out, youdidn't do it. Right. I don't suppose you get a courtesy call from the US PostalService saying like, oh, hi. So your mailing wasn't set up correctly. Like youjust wouldn't know. Right. Correct. It just wouldn't, it just wouldn't end up,it wouldJust be off. Just,It'd just be gone into the it's gone into the ether. Okay.Yeah. That's a good, good thing to note. Okay. Don, I'm sorry I didn't, I justhad, I wanted to ask worries about, I was just like, those mailing, oh my God.Like can I just, I need to take a drink even just thinking aboutThat <laugh>.Well, well, while you're doing that too, I I also bring upthe resurgence of door hangers, uh, for residential contact. I, I'm seeing alot more of that. And I, I, especially from, um, internet, uh, companies,that's their number one way of reaching out to somebody to get higher speed,uh, is door hangers and I, and they're finding that those are more effectivethan email campaigns, even postcardsAnd really,Yeah. I, you know, I won't say the company, but, uh, yeah.I was talking to, to somebody in that marketing team and that's what they use.So don't rule that out either. And that's pretty simple, straightforward, nopostage required, but you just need a person to drive around and put 'em allup.Yeah, for sure. Door hangers were like all the rage, likewhat, 10, 10, 15 years ago? MaybeEven sooner. Long ago. Grass cuttingLonger than that.But, um, yeah, I mean, I like, I was like, I was likedesigning door hangers left and right back in their hayday and I, I don't thinkI've designed a door hanger in a decade. Um, so that's really, I thisPrinted one you printed one last Yeah. Couple weeks ago orSomething. Interesting. Yeah. That's cool. Yeah. Cause Imean, back then they, we didn't have QR codes, so now if you can add thetracking element to a door hanger, it could be a real match made in heaventhere. So,And it's still print. I, I think I likeTo say, and it's still print,Print has staying power.Yes, yes. For sure. For sure. Um, one thing that I thinkwould be worth digging into Don is the color, the color issue with print. Ithink sometimes people have a really hard time wrapping their minds arounddesigners needing to format things very specifically for print color versusscreen color. And I'm using layman's terms here, but, um, right. Do you wannakinda explain that in, in, in a way that won't make people fall asleep<laugh>? Right. Well there's, there's, um, there'sall kinds of debates about what's, what is the best way to release a file to aprinter. You know, it used to be your file should be converted to four colorprocess so that it can match their four color process systems, but mm-hmm.<affirmative>, you know, you consult Adobe about that and they'll say,don't change it. Go with RG B, which is red, green, blue format. All the colorsare made with just those three. And then there's spot color, which is, you know,relying on PMs chips, which would, which would really pinpoint, you know, acertain company's blue or a certain company's red to be exactly matched. Andthen, then, then that's all the way through to the end product. And when it'sprinted, that red should match the red PMs chip. Um, as a designer, I thinkwhat you wanna do again, is talk to the printer, find out what their preferenceis, um mm-hmm.<affirmative>, there, there's different, um,requests that I've gotten. But, uh, for the most part I try, I usually convertfor color process. Um, and again, this isn't gonna always look the same oneverybody's monitors either. So if, if you're going through editing with, youknow, uh, a content team and you're sending them files that have a certaincolor build and they're saying the colors are wrong, that's kind of hard toevaluate. Cuz you don't know what kind of monitor they're monitor they'relooking at your work on. Yeah. Yeah. So until you get on paper, you're notreally looking at apples, um, to apples. Yeah. So, yeah, for for sure, maybe,maybe Katie or Liz can comment on what they prefer, but I, I always expect theconversation about how do you want your colors built.Yeah. Do you guys often recommend getting a printed sampleon your, your proof, your proofs? Or do you do a lot of digital proof? Likeshould Yeah. What's, what's the way that you want people to be proofing theirprint projects, I guess is the question I haveFor on our end. It depends on whether the job is gonna beprinted on a digital press or whether it's gonna be printed on the 40 inch fivecolor with a coding mm-hmm. <affirmative>. So if it's a digital pressjob, then it's on exactly the substrate that you ordered and what you see iswhat you're gonna get. Yeah. And that's kind of the beauty of digital, but it'sfor short run color. So if you have a really nice high-end project, and maybeit's four color process, plus a spot color, which is an a separate ink. Yeah.Yep. Um, that's gonna be proofed with a high resolution Epson. And then we dokind of a low resolution folded proof, like say it's a multi-page documentmm-hmm. <affirmative>, we would do a folded proof so you could make sureall the pages are in order and it's trimmed, right? Mm-hmm.<affirmative>. But then we do a high resolution proof, which is good foryou to color, color check mm-hmm. <affirmative>, but also it's the toolthat our press operators run to. So we run the press to that color that you'veapproved.Mm, cool. Yeah.Right. And I'll, I'll chime in here too, because Katie andI did a, a pretty large run project. We did a poster, I don't know if youremember that, Katie. And it required a, there you go, uh, <laugh> and itrequired a match color and it had folding and it had three components to itthat all fit in an envelope. So, you know, that required an in-person foldedsample that I needed to approve. And then of course I had to share that withcoworkers in other states. So they wanted to see it and, um, and then all of a,and then go to a press check to make sure this all kind of translated from theproof to the actualHigher there, Katie?Well, I was waiting for to Oh,Put it up.Oh yeah. Very nice. YouKnow, so this is a poster that, um, toOur phone.Yep, yep, yep.And this was meant to hang in a break room in a firestation andOh, sure.Hopefully people would scan it with their phones and goand do something that this was telling you to do. So, um, it was reallysuccessful.Nice. That's really nice. EverythingWas trapped <laugh> and I look at anEnvelope. There you go with the big envelope again.Oh yeah. Look at that. That's really niceBranding structure to that.That's really nice. Really nice. Yeah. Kudos guys. That'sawesome.So you guys on the RGB thing, um, we can't print rgb,that's something that you just see on the monitor, so Yep. It's not somethingthat we use and their colors do ship when you transfer from R G B to CM ykmm-hmm. <affirmative>. And a lot of, um, average people don't understandwhy that happens.Yeah. Yeah. So for those listening who are like, I have noidea what the heck they're talking about, uh, on your monitor, the, the lightsthat make up the images that you see in your monitor are red, green, and bluelights are gb. And so everything that you see on your screen is a combinationof those three colors. And in print, the ink that we use is cyan, magenta,yellow, and black. And so every color that you see printed is a combination ofthose four inks. And so it's just very different RGB to C M Y K. It's just adifferent mix of ingredients, so to speak, to make the colors that you want tosee. And when you're looking at something on the screen, um, made up of the R RG B color ingredients, um, it's going to look different if you just convertthat right to C M Y K without taking into account, you know, I, there's like aconversion rate, you know, if you talk about ingredients, um, there's like aconversion rate that you have to apply to make sure that that gets adjustedcorrectly.And then Pantone colors, um, if you hear that term is awhole nother, uh, set of colors. They're Pantone chips and they're, um, veryspecific. It's, it's almost like you have to select a Pantone chip, um, to bethe color that you want. Versus with C M Y K, you can kind of like add a littlecyan and add a little magenta to kind of tweak the color just to be the waythat you want it. But the Pantone colors, there's a book of them and they'reall very set specific colors that have, um, like a recipe of how the printerwould make that ink. So, um, those are just kind of the different nuances ofthose, um, print colors, which is all I'll say about that because it's just,it's just a lot <laugh>. Um, Don, do you have, um, do you have it, it, Iguess the question is for all of you, are there any really fun print projectsthat you've done recently? Whether they're fun folds or just unique interactiveprint examples that you guys would wanna share and, and, and show me<laugh>, I wanna see themThe first dawn.Well, I don't have any examples in front of me, but, um, Ifollow, um, a really great website and, um, email, uh, marketing, well,somebody sends out creative folds and they track, you know, I think I know theyget, uh,Yeah.And uh, what is her name? What?Trish? Trish. Trish.Trish. It's fold of the Week.Fold of the week. Yeah. So I getThat week.Yeah. And she'll send you templates for that work. You canlook at her samples. They're in videos, she interacts with them. So that posteryou saw the way it opened up was from Trisha's folder of the week, a particularcertain way that that tumbles out. And it's all to basically fit that in anenvelope so you can email, uh, mail it regularly. Yeah, nice. Yeah. Efficientlyand load it into the envelope, um, with a machine, not a person's hands. So,um, but I like folding. I think that is just its own art right there. Um, andanything that folds and reveals systematically for me mm-hmm. Is like thefunnest. And, and also, like you said, Sarah, you're, you're into letterpress.That paper that's used for letterpress is really beautiful and tactile. And,and so, uh, I'm always drawn to paper and anytime I can get away from the housesheet, I'm really excited. Um, and the house sheet is usually what the printerswill, will have on hand, no ordering required. Yeah. But, uh, those are myfavorite, um, parts of the print world right there is the folding the paper.And then, um, in terms of examples, that poster was what was the one I wasgoing to reveal as, um, a recent project that was really great.Yeah. Folding is so fun and it's, it is like, I guess, Idon't know if it's just to me because I love print and I'm a designer, but itfeels like getting a gift. Like I'm getting a present in the mail, even if it'san advertisement, I'm like, oh, I wanna see how this opens and I wanna playwith it.And then it's interactive.Interactive, exactly. And it's just way more fun. And if,if you can create a piece like that, um, I mean if it just brings, you know,it's that surprise and delight factor to your audience, you know, that's justgonna be all the more impactful and successful, um, to see results too. So, um,and your designer will be probably giddy if you come to them and ask them to dosome sort of a fun interactive mailing. They're like, oh gosh, I was soexcited, Trish, I need help.Yeah. And, and one more thing Sarah too. I just, it justoccurred to me was, you know, as a designer I always wanna bring things intothis world of print if at all possible. Um, and you know, it's often told bythe maybe the team I'm working with that's cost prohibitive. Like, we can'tafford to print, we're just gonna do this in another way. And I would encouragea designer who might be interested in, in that solving that is first talk toyour printer before you rule it out. Cuz there might be finagling that, thatKatie and Liz or people like them could do. Right. Yeah. To make it affordableand not necessarily, you know, break the bank.Yeah. Well there's definitely that, I'm glad you mentionedthat done because there's definitely, and I'm probably exaggerating this, butit's like if they, if the designer only knew that like trimming off an eighthof an inch from the design would save them hundreds of thousands of dollars orsomething in trim and bindery and, and uh, cost that eighth of an inch, you know,it's like it's, it could be just the smallest tweak that's gonna end up makingit 10 x more efficient. So, um Right. You know, that's, it's really, I'm gladyou mentioned that Don, cuz that's super important too. It's not like you canjust, you know, there are standards in print that if you abide by them and playin their sandbox, it's gonna be a lot more cost friendly for you. So,And I might mention too, that if you don't wanna do print,but you reach 85,000 people with an email, but you don't get any return on thatinvestment and you've paid for search engine optimization and all that kind ofstuff that didn't do you any good. It's so easy to get rid of emails and stuff,but so you spend a little more money on print, but then you get a return on yourinvestment. Yeah. Yeah. So I think, uh, I think that's where measuring comesin. But yeah, that's where it's kind of important to really decide what kind ofa return do you want and are you really reaching your target audience.Mm-hmm. <affirmative>. Yeah, exactly. Well, and onething I'd say to the, the naysayers out there, if you're still listening withus and you're like, I am still on the fence about print, is, you know,marketing is all about testing and testing out channels and you test out digitalchannels, you test out different, um, you know, you test out email, you testout different social media networks, you test out different messages, you testout different ad formats. Print is an ad format and if you are avoiding it justbecause you think it's not cost effective or not effective, you are basicallylike saying like, well we're not gonna test on Facebook just because we don'tthink Facebook works. Like you can't make assumptions like that in, inmarketing. You need to test everything, especially if there is, uh, you know,insights to back up the fact that it might resonate better with your audience,print might do that.So, um, try it out. You know, it's like, it's all, all youcould do is just try one out and see where it lands or do a small run, do asample test and just see how it goes. And you might be pleasantly surprised andthink, oh my gosh, I'm so glad that I tuned in to listen to Liz and Katie tellme that print is alive, <laugh>. Um, cause that's where we're, um, sojust to, we're we're getting to be about at time. So what, what do you guysthink, um, you would want to share with your customers if, if they had, youknow, let's say three things that you wanted them to take away from this or youwish that they knew, what would those three things be?Okay. Well, from my perspective, I would say yes, you doneed a designer. I think a designer can make a big difference and the DIYculture we live in and um, you know, and you know, your desire's gonna workwith you too. If, if you're thinking this is gonna cost me too much money, but,um, it's gonna, it's gonna serve you in the end, uh, in, in a much better way,uh, that files will be built correctly. So I think that's the number one on mylist is, is to persuade you that you do, you do need a designer and, um, uh, Idon't have a, I don't have a second and a third<laugh>, you need me. Yeah. And that's all Don out<laugh>. AndFor now, and you and I would second that because, youknow, as printers we see a lot of design and we can tell if it's a designerOhYeah. Or a designer. Yeah. And you mentioned, you know,when is it ever a wasted print project if the design is poor, that's probably awasted print project.Yeah. Because it does make a difference. YouCan, you can absolutely tell the difference between a homemovie and a movie you see in the cinema. There is a massive difference betweenthe two. And in design there's a wide scope of talent and skill. And when yousee good design, it's you, you recognize it and you recognize it as effective mm-hmm.<affirmative> and it, it does what it's supposed to do. It delivers amessage. Yeah. And if it's not good design, it's not gonnaHappen. Yeah. Well, I'll, I'll add one, one little thingbecause I am a, I come from a designer background. I am a designer myself. Andso I feel like compelled to share that we are trained in not just making thingslook good, not just making things look pretty, but we are trained in how todeliver a message visually so that your audience can understand and digest thatinformation. And I think it's that subtle, almost psychological component todesign that sets a non-designer and a designer apart. It's, it's their abilityto translate an idea, a message, a concept to you visually, so that your braincan understand it in a second. Um, and that's, that's what, that's what thedifference is. So when people are like, well, can you just make this look good?Right. I just wanna like slap them in the face. I'm like, that's not what I do.<laugh>. Uh, that's a byproduct of what I do. It does look good, but thecore objective is that it needs to communicate and that's, that's the, thepiece of it thatOkay. MightAlso, I'm off my soapbox now,<laugh>, but we agree. Yes.Yeah. Yes.I I might also add that before you spend a bunch of timedesigning something or be before a customer decides to go to a designer and aprinter, we even have a PDF that we send to people if they're thinking aboutdoing a direct mail programOh, great. SoThat it helps 'em, you know, develop their goals. What's yourcompelling offer? What are these, we have all these different aspects thatactually help your return on the investment. You know, a call to action, asense of urgency, the QR code or the aspect of measurement. We, we really thinkif we make that person think that through Yeah. Then that gives the designermore information, involve us early because then we can help direct it the mosteconomical way. So I think involving those experts early is really important sothat you get the feedback and you get the, the challenging questions Yes. Thatwe need to, so that we can meet their needs properly.I love that. So you say you have a pdf, huh?<laugh>, uh, would you be willing to share, and I can put that with our,with this episode. So if, if you're listening and you're like, gosh, I'd liketo get my hands on that pdf, we can, we can get that out of course to people.Okay, great. Of course. Well, we'll put that in the, um, episode link with thisepisode when it is live. So if you are interested, um, go ahead and take a lookat that. But that would be, that would be awesome. Um, so to close out, uh, ourepisode, I want to, um, first have you guys answer the question that we gotfrom our user online. I'm just trying to find where I put that in my paperworkhere. Um, so we have a question from, uh, Muriel P in Alameda, California, andshe asks, uh, what is the difference between a commercial printer versus, uh,Kinkos or FedEx or Avis Print, and how do I know where I should go? So that's agood, thatAnswer,That's a hot potato, launching it over. So ifYou need just a handful of, you know, copies that have,you know, your little event coming up, um, and you have an open house and youjust need 250, little five and a half by eight and a half cards that you'regonna hand out to whoever you run into for the next week, we're not for you.Mm. We aren't, we aren't gonna be worth the investment for that type of aproject for that. Okay. You know, um, do what you call nephew art where youhave a friend that we'll throw something together for you and then you take itto Kinko's and it's gonna, you know, meet that, that kind of a need. But onceyou're talking about having something that needs to have more of a, a corporateidentity continuity for your, for your branding and your messagingYeah. AndFor your color consistency, if you're talking aboutneeding like maybe your university and you have packets that are gonna go outto all the graduating students within the Northwest and you're gonna print5,000 of these that talk all about the school and you need the pictures to bebeautiful. Yeah. And it needs to be polished and finished. That's the kind ofwork we do. So when Okay. When you are interacting with somebody's corporateidentity materials, those are probably something that's been produced by acommercial printer. Sure. Or if you see something that's on beautiful paper,that's something that's done on with a with a commercial printer. Okay. Um, orif you're talking about doing more sophisticated variable data like imagery, usingyour dataYeah. Like that hospital mailing, doing directMail, that's when that's when you talk to somebody likeThis. Yeah. Yeah. Okay. And so is it a, is it a quantitythreshold or a quality threshold? Or maybe it's both?I would say it'sBoth. It's both. Okay. So it's like, yeah, it's, it'sprobably, there's a, a range there as you tip the scales, right? Yeah. Thatwould, yeah.So like we've got, we've got digital printers mm-hmm.<affirmative>, and then we have the offset presses, and so we can run 50of something. So we do have customers that want, like the, for instance, their,their corporate colors really critical to them. Mm-hmm. <affirmative>. Sothey want, even if it's a small digital run, we'll still produce that for them.But we know how to match it to all of their larger projects so that it, it alllooks like it goes together. Mm-hmm. <affirmative>, but we can do shortrun. We do have that ability. Um, but we do larger run too.Yeah.Usually if it's a super small amount, it's not, it's notgonna fit.Yeah. What about the, there's Don do you have somethingyou wanna add to that?Yeah, I was gonna say that this is usually a conversationthat Katie and Liz and I might have about a project where I'll say, Hey, I gottwo, I need 250 postcards. And we'll evaluate based on that quantity of whichis the most economical way, digital or offset. And, and there's alwaysquestions about what we want that to be too is like, is there color matchinginvolved, like Liz was saying, or is there, um, a qu a higher quality likepaper that this has to be on that won't go through a digital printer that allguides, whether it goes digital or commercial. And, and of course we're alreadytalking about working with a printer now versus throwing something, um, uh, outto, you know, the local, um, quickie shop.Yeah. Yeah.I was also just gonna mention that I think our idealcustomer is someone who, who buys printing on an ongoing basis. Mm-hmm.<affirmative>. So our partnership with them benefits them because now wehave a familiarity. We don't have to ask them 12 questions because we alreadyknow these things that are important to them. Yeah. Whether it's a short run,but it's still gonna match all their other collateral, so. Got it. I think thatongoing partnership isImportant. Yeah. You, you know, you learn their business,you learn their brand, you know what to look for. You're like, Hey, this, thisprinted out really funky. It doesn't look like your normal colors, what's goingon? And you can kind of raise those flags and be a, a, a second eye for theircreative director. Um, which, which, yeah.And when you have turnover at the company, sometimes weend up training the new personOh, yeah. Yeah.How things have been done for their company for a longtime. So Yeah. You know, so and so retiresYou listen here, but we,We know more about <laugh>, we won't know more aboutthat company's products, you know, and and their corporate image. Yeah.Sometimes then the new person that works there. Yeah. So we can go, well, historicallythis is how you've done it. Yeah. This is why you've done it it that way.Just checking. Yeah. Yeah, yeah. Yeah. No, that's awesome.That's really cool. Um, so I had one other question just to, just to piggybackoff of Muriel's question about where to go. You know, there's all of, I feel, Ifeel like over the last five years there have been more and more online printoptions out coming, you know, they're just, they're popping up kind of all overthe place. Um, I'm always a little bit cautious of them because their pricesare often really cheap, but it's like, why is it so cheap? And you never get totalk to anybody. It's like a chat feature, right? Like, and you hope thatyou're sending off these files and then what ends up at your door is like theright thing. Um, and it's often not <laugh>. I've had terribleexperiences where it's like they're all stuck together and I had like UV codingand they were like, they came and it was like a brick of <laugh>postcards. I'm like, this is a what? It's like a paper weight. Like, I don'tknow what to do with this. Um, so what, what do you, what are your guys, whatwould you share as I guess, potential watch outs for anyone who is looking todo something and print something online?Well, I would say if you just want pleasing color. Yeah.Because a lot of times the reason it's so cheap is they're printing yourbusiness card with 40 other business cards up on a big sheet.Yeah.So they're just gonna do pleasing color. They're not gonnafocus on your color. And then what you send them is what you get. If there's atypo in your art, I'm not gonna read it. I catch a lot of typos for mycustomers. Yeah. So you're just gonna get what you sent them. Yeah. And thatwould probably be a caution is do your own proofing really well and don'texpect anything but just pleasing color.Right. And super simple. Right? Like, I would never, Icouldn't even imagine trying to send an online printer, like a custom foldeddie cut anything. I mean, I think that would just be a complete nightmare.Right? Like, it's just like a business card, a postcard maybe, but super simit's like, it's like you said that quantity quality threshold, right? Like andtheyDo, they don't usually send a proof unless you wanna payX. No,No. Whereas weProof everything.Well, they send me back the PDF I sent them, I'm like,yeah, cool. I sent you the file so I know what the file looks like. Thank you<laugh>. Well, andWith how everyone's always on their monitors when they'relooking at their design and they very rarely even print it out for themselves.Mm-hmm. <affirmative> often when we give them a physical proof is whenthey find errors and 10 people have looked at this Oh yeah. But they don't seeit until they actually have it in front of them in a physical form. Yeah. Andthen, and then things pop up like, oh, I don't have the right number of pages.Yeah. Oh, yep, yep.Because, butWhat those types of thingsMm-hmm. <affirmative>. Yep. Um, when, when you getthat actual physical proof is often when people catch things and when youprint, just send something off onto, you know, the, the web, you, you're notgonna have that extra check for yourself. Yeah. And then that would be wasted,wasted print money.Yeah. I think a good rule of thumb, maybe with the onlineis just grouping them in the same bucket as like FedEx and Kinko's. It's like,if you wouldn't print something at FedEx, if you wouldn't print this at FedExand Kinko's, don't go find an online printer to print it there either. Like,it's that, it's that quantity quality issue. Yeah. I think so. Yeah. Okay. WellI'm glad we put that to bed. Um, <laugh>. So <laugh>, well, I, isthere anything that you guys didn't feel like you didn't get to share that youstill want to share about printing or, or Don, about design?Did you wanna see cool sample?Oh yeah. Let's see the sample. Yes. Oh my gosh. You've gotSome cool ones. I do haveA couple. Yes.I don't know how well this will show up, but it's amulti-level.Oh, embo. The bo embossing. Yeah.It's a sculpted dye and then that's a, a foil stamp.Oh, cool.Oh, that'sReally nice. And thenThis is a, a metallic paper.Nice.This is a commencement program for our local medicalcollege.Okay. Very nice.Yeah. But, and then this is that wild paper. Have youever, it's likeWild paper uhuh. It'sWild. It's kind of almost feels like cotton. Yeah. Andit's got a texture to it. Ooh. It's something you could let her press.OhYeah. And this is the, this is the companion piece for themilitary graduates.Oh, that's so it so cool. Oh, I love that. It's just hardTo see cause of the star thing. They're allmultidimensional.Yeah. Yeah. I can tell. AndThen this one also had a metallic with white foil.Oh, yep. I can see the foil. I see the shine there.Mm-hmm. <affirmative>.Yeah. So anyway, those were kind of cool. And these arespecial order papers of course,But Yes. Right.Um, but those are kind of fun.Those are so cool. So cool. Oh my gosh, I love that. Itjust makes meWanna, oh, this wants me to show you this one. I like thisone. So this is a brown, this is a brown matte foil.Okay. AndThere's a metallic ink printed on this as well as anothercolor di that was with the star.Yeah. Oh. And then thisKinda neat, beautiful. This is sheet.Oh, that's so awesome. Oh my gosh. And I love that retroartwork.Yeah.That is so fun. So fun. There's so much you can do withdesign in print. It's,There's one more. So this one's cool. It has magnetsembedded in it, so it like clicks it clicks shut. SoWhen weHelped design this one for, um, a competition and we hadto, when it's all unfolded out flat, what I didn't realize when I first agreedto help them with this was that magnetic polarity between these little discmagnets. They have a positive side and a negative side. So when all thedifferent folds happen, they have to marry up to the right side.Oh. Otherwise they repel.Exactly. <laugh>. So together you had to like, haveall the iterations of the different folds so that it would do what it'ssupposed to do.And I love it.So that was a fun one. It was a little hair raising, butit turned out really,Really a puzzle. Yeah. Like a puzzle. Beautiful. That'swhy you need a printer to help you with those things. Cause <laugh>Yeah,I could, I don't think I would've able to figure that out.That's, that's prettyWell we've done a lot of beautiful things that Don hasdesigned too.Aw. Oh,Thank youDon's really great. Well, um, before we wrap, why don'tyou tell Don, why don't you go first? Can you tell people how to find you ifthey want to, if they're interested in having you do some beautiful designwork?Oh, sure. Um, you can go to my website, which is dongura.com. D o n G U R a. And that's probably the best way to get familiar withme and there's ways of calling me and emailing me through that.Okay, awesome. And we'll put a link to Don's website, um,with this episode and alongside that print, uh, PDF guide that Katie mentioned.So you can find all those goodies there. And Katie and Liz, how can we find youguys?Our website's fine. And it will be on the pdf.It'll be on on the pdf. Okay, great. It's tv,It's tv litho.com.Val litho do com, treasure Valley litho. Okay. Yeah.Awesome. Well, I so appreciate you guys spending the time with me today.And thisWas fun sharing a, a drink with me today. It's been sogood to talk about print and, um, I learned, you know, a few things. I, I, I'm,I love that it's like you can learn something new every day, so I appreciateyou guys sharing your knowledge and um, I hope that I get a really awesome, funprint project after this cuz I am just Jones in to do some fun, uh, customprint work again. So thank you so much guys. And thanks Sarah. Thanks everyonefor tuning in, Sarah,Take care. Thanks Sarah.Thanks Katie. Liz,Bye.
In this episode, I'm joined by Kilee Lorenz of Bondi Marketing to break down exactly what is a brand strategy? And does your business need one? We'll dig into the branding process and what it takes to build a strong and unique brand.
What is a brand strategy?
Is there such a thing as too small a business for branding?
What are the components of a brand?
How do you make sure your brand will stand out?
We answer these questions and more. Tune in and learn why every business–no matter the size–needs a solid brand strategy.
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Bondi Marketing Website
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Speaker 1 (00:02):Hey everyone. I'm your host, Sarah Russell, founder ofAlloy, the Marketing Agency alternative. Welcome to After Hours. After Hours isa podcast for business owners and marketing professionals who want to cut theBSS and take control of their marketing. We'll crack open a cold one withindustry experts and dig deep into the best practices, pitfalls, and untoldsecrets of marketing. Today, after Hours is your backstage, v i p pass to theworld of advertising and Brand Building. So, let's dive in. Hello everyone. Iam joined today with Kylie Lorenz from Bondi Marketing. Um, Kylie's calling in,uh, you're located in Nebraska, is that correct, Kylie?Speaker 2 (00:54):Yes. Oh, mySpeaker 1 (00:55):Dialing in from Nebraska. Welcome. Mm-hmm.<affirmative>. Um, Kylie and I are going to talk through, um, basicallywe're gonna unpack this word branding, because the word branding, I think has alot of different, um, potentially meanings to different people depending on whoyou are and depending on where you come from with your marketing or businessbackground. And, um, Kylie is a brand strategist and she, I'm gonna let herintroduce herself here in a second. But, um, we are going to, um, dig into thatand, uh, help businesses and business owners understand what is branding andwhy do I need it, uh, or do I need it, uh, is the question. So Kylie, um, goahead, introduce yourself. Tell us what you've been up to, um, and share, uh,you know, what you're doing.Speaker 2 (01:52):Perfect. Well, thank you for having me, Sarah. I'm excitedto be here and share one of my favorite topics, branding and marketing strategyis like what I get so excited to wake up in the morning and have a cup ofcoffee and dive into. But I, um, have started Bondi Marketing and I offer brandplanning and marketing strategy and support to local businesses to really helpthem understand who their business is, which is that branding aspect and how toreach their customers to really ultimately grow their business. So I have been,um, working in marketing for over a decade, both at agencies and in corporateAmerica, and just decided that I really wanted to do something on my own and craft,um, what that brand and marketing strategy looked like to me. So that is, um,what I'm excited to, to share today.Speaker 1 (02:38):Amazing. Yes. And congrats on taking the leap intobusiness ownership. That's very exciting. Big, big moves. Big moves.Speaker 2 (02:48):Big moves.Speaker 1 (02:49):Yes. Um, I'm curious, where did the name Bondi come from?Speaker 2 (02:55):Good question. Um, when I was studying abroad, I went to,in college, I studied abroad, and I went to Australia. Mm. And I almost didn'tgo, I was so scared to like, go on a flight and be away from South Dakota<laugh>. And the first day we ended at Bondi Beach, um, oh. And I justfelt like so inspired by how big the world is and like, what, what's out there.And so when I was thinking about where, what inspired me and what like, um, youknow, what a marketing strategy can do is really lead you to a destination thathas transformative changes for you. I love that. And your business. And I, um,closed my eyes and I was like, where is that for me? And I was transported backto Australia, and so Bondi marketing became that. So that's where, that's socool. Cames came from. Yeah.Speaker 1 (03:40):Oh my gosh. I love that story. That's so fun. Yeah. I'm soglad I asked. That's so interesting. I love seeing it as a destination. That'sa reallySpeaker 2 (03:48):Cool Yes.Speaker 1 (03:49):Like visual image I get about branding. So, um, well,kudos to you and making the leap to, you know, owning your own business, that'sreally exciting. Um, and, uh, it's a scary journey to be on, uh, sometimes and,and making that leap. So I think it takes an immense amount of bravery andcourage to do that. So I'm, I just want to acknowledge that.Speaker 2 (04:15):Well, thank you SarahSpeaker 1 (04:16):<laugh>.Speaker 2 (04:17):It's nice to have, uh, some friends in the, in the laneworking with you and saying, you know, we've got this. So For sure, Iappreciate all that you've, all you've done in your encouragement<laugh>. Yes.Speaker 1 (04:26):You know, before we start talking about, you know, what isbranding, what, what is it about branding to you that has made you fall in lovewith, you know, that industry or, or that, um, area of marketing and businessdevelopment?Speaker 2 (04:43):Yeah, that's a great question. I'd say throughout mymarketing career, I started in consumer research where I really got to go indepth on like what consumers, who they are, what drives them. And just like ina, I'm just, and always been curious mm-hmm. <affirmative> mm-hmm.<affirmative>, I've asked why 1,000,017 times, which now I understand'cause I have a toddler who does the same thing, <laugh>. But it'sworking out well. You know, it's a passion of mine to really dig deep forinsights. And I think that passion leads me to think about businessdifferently. Where, what makes a business different. You know, figuring outwhat, what a business offers and what makes them different and where theircustomers are and what they need. And kind of the intersection in that sweetspot of insights really just drives me to figure it out for our business.'cause once we figure out your business and your customers, and we align thetwo, it's just where transformative changes can happen for both your businessand your customers. So, mm. I think whether it's selling a taco or selling healthcareor selling a service or product, it just, it matters to both your business andcustomer. And that's what really drives me forward.Speaker 1 (05:49):Yeah. Awesome. Yeah, I love that, that it matters. And,and we'll kind of dig into why. Oh, I think that's a really great segue intowhy it matters. And I almost forgot that we have to crack open. Oh yeah. A coldone. Um, so before we dig in, are you ready to crack this up? I'm ready. I'mready. Let's do it.Speaker 2 (06:08):Okay. And like what flavor did youSpeaker 1 (06:11):Pick? Yeah, so, um, you know, normally if you've cutprevious episodes of our show, we usually, um, partake in some sort of a, um,adult beverage. Uh, but it is 9:00 AM on a Monday when we're recording this<laugh>. So Kylie and I both, we, we were texting each other before this.I was like, are you gonna drink? Um, 'cause I'm not, I don't think, and it'sokay if you're, um, <laugh>, but I, we both opted for some sparklingwater on this water. Mm-hmm. <affirmative> this lovely Monday morning.I've got a sand pellegrino. I really like these. These are, um, very nice. Thisis a tangerine and wild strawberry. And what do you, what do you have soSpeaker 2 (06:54):Delicious? Um, the grapefruit, Pam Pamplemousse. I'mreally not iy when it comes to Yes. I'm not really that picky. So I'm like,whatever's in the fridge is good with me. SoSpeaker 1 (07:04):Yeah. Just yes, verySpeaker 2 (07:06):Nice caffeine, one hand la cro on the other. Yes.Speaker 1 (07:08):Love howSpeaker 2 (07:09):I like to do it.Speaker 1 (07:10):Love it. <laugh>. Well, <laugh> let's diginto, um, branding. Maybe, you know, ultimately we wanna get to why does itmatter? Okay. But maybe a good place to start just sort of leveling the playingfield here, uh, across all of our listeners and talk about, you know, what isbranding? What does that mean? Um, and I think the, the maybe the most common,um, sort of misconception of what branding is, is that it's simply a logo. It,it's the, it's the, the logo design you have on your building, on your sign, that'syour brand. And, um, I think what we wanna make sure people walk away from thisunderstanding is that it is so much more than that, so much more. Um, yeah. Sowhy don't you give us your sort of, uh, you know, high school level explanationof what branding is. Yeah,Speaker 2 (08:09):Yeah. I would say branding is really the essence of whoyour business is. Um, if we think about what makes what's true to you as abusiness, what you offer, what you can, who you are consistently is mm-hmm.<affirmative> is what we want to say your brand is. It's really youridentity. You think of your brand as a person, how are they showing up? Um, youknow, who are they? I think that's always a fun exercise of personifying yourBA brand. Yeah. But your brand is really your first impression to anyone, and that'swhy it's so important. It's important that you understand it and your customersunderstand it. Otherwise, you know, you're kind of just floating out there.Yeah. Um, so yeah, it's a logo and your look and feel, which Sarah does awonderful job doing. It's also figuring out what makes you different, yourdifferentiators, who your market is, who your customers are. So it's all ofthat foundational element of who, who you are as a business to your customersthat shows up online and is that consistent experience. So that's why it'simportant for everyone, no matter if you're just starting out in a small shopor if you're a large corporation, that you really have those foundationalelements understood and shared with everyone that interacts with yourSpeaker 1 (09:21):Business. Yeah. I love that. And to take it like one stepfurther too, I loved how you said, you know, thinking about your brand as aperson, I think that's an amazing analogy because what branding gets at at itscore is that humans are all about relationships. Mm-hmm. <affirmative>humans make connections to other humans, um, to pets, to, you know, totally.Mm-hmm. <affirmative>, everything is all about connection andrelationships, and that also applies to business and, and mm-hmm.<affirmative>, well, who people choose to do business with is all about arelationship. And so if you are creating, um, your business and you don't thinkabout, um, you know, laying that groundwork in order to enable people to makethat connection with your business, uh, you know, if you think, well, I justsell lawn and equipment, you know? Right. So why do I need to care aboutpersonifying my lawn and equipment company? Well, it does matter because peoplewant to have that connection, um, absolutely. Even when they're buying alawnmower, you know? Um, yeah. And so I think that's, I think that's a reallygreat, you know, point to, uh, to consider. Um,Speaker 2 (10:44):Yeah, I think one of the trends we see too is thatconsumers are looking for personalized experiences and wanting brands to reallyknow them. So as long as you know that connection too, it's exactly how youwanna show up that you wanna almost, do you wanna be that best friend that'savailable on Friday night to go for happy hour? Or are you the person that'sgonna help them, you know, study in the morning? Like, it just really kind ofdepends on, on your brand personality. Um, but that's what we really unpack andI think is really important as, as your brand evolves and customers and peoplechange, um, it's just important to have that foundation.Speaker 1 (11:18):Yeah. Yes. Awesome. Um, so if you're working with a newbusiness, you know, and they understand the importance of developing a strongbrand foundation, where do you start? Um, you know, how do you, how do you evenbegin that process? Or how do you even begin to know, you know, which directionpotentially to take your brand, um, yeah. In order to make sure that your, youknow, because you could create the wrong brand personality too, and it all, itall has to beSpeaker 2 (11:53):AbsolutelySpeaker 1 (11:54):Done correctly for it to, um, you know, have the biggestimpact for your audience and your customers. So I guess, where do you start?Yeah,Speaker 2 (12:02):Yeah. We normally would start with a discoveryconversation, really unpacking where the brand is now and the services andcompetitors they have in the market. Um, who their people are, we call, um,personas is what we call a fictional character that exemplifies a customermm-hmm. <affirmative> so that it's, you know, um, Sarah and Kylie are twodifferent types of customers, and that's who we're trying to reach. Um, so Ithink really unpacking sales data to make sure that the customers are who they,you know, who they say they are. Um, sometimes they're just, there's adiscrepancy between what a business thinks and what is actually happening.Mm-hmm. <affirmative>. So I'd say like that discovery period is all aboutmeeting with stakeholders, looking at data, and then I think there's a lot ofthings on the backend that we do looking at customer research, uh, maybeperforming research to make sure mm-hmm.(12:55):<affirmative> that we have sentiments that theactual people that use your brand feel about mm-hmm. <affirmative> aboutyour brand kind of test out messaging and whatnot. Um, I think it kind of canbe a little bit of everything, but I'm a big believer in research and makingsure that the decisions that we lay forward for your brand, um, are backed andtried and true versus just saying, we think it's this, I'd rather have dataand, you know, knowledge of why we're making those decisions for, especiallyfor brand and strategy work. I mean, that's really important to have.Speaker 1 (13:28):For sure, for sure. One thing I'm kinda curious about iswhat, what are you listening for in those discovery sessions? Mm-hmm. Or whatare you looking for in those discovery SE sessions that would helpdifferentiate a brand? You know, because if you think about like an industry ora specific type of business, um, a lot of their customers are going to be thesame, their competitors are going to be the same. So you're going to find, youknow, through some of that discovery, which is essential mm-hmm.<affirmative>, but is is a sea of sameness. Yeah. And I guess what I'mcurious about from your perspective is what then, what do you add into that?What's that secret sauce that then outputs a brand that is unique anddifferent, you know? Yeah.Speaker 2 (14:22):I think that the, you know, three uniques that tractiontalks about in the entrepreneurial system or brand differentiators or keydifferences mm-hmm. <affirmative>, that's really what we're trying tounpack in a lot of brand planning is what does make you different in a sea ofsame. You can't just say, you know, we are all the same because, well, how is acustomer gonna choose you over your competitor mm-hmm. <affirmative>. Soyou have to dial it back and say, here's what really makes us unique mm-hmm.<affirmative>, and we gotta sell that all the time. And that's theconsistent experience that my brand offers. So that brand promise is really,you have to have something different. Yeah. What, why did you get intobusiness? What service or what customer experience are you offering? A lot ofit comes back to customer experience, kind of tying it back to people wantpersonalized experience, so mm-hmm.(15:07):<affirmative>, what's in it for me? Yeah. What areyou gonna offer me every time? So really it's, if you don't have that as abusiness, we would work through that together and really build your brandtogether and really hunt for those differences and then operationalize it.We're always, I, I love operationalizing things too on that side, so we canpartner with you and say, this is how we're gonna do it as a team. So, um, it'skind of that full picture, but I'd say that's really at the bread and butter ofa brand too. It's just your brand promise.Speaker 1 (15:38):Yeah. I think that's really important though, becauseSpeaker 2 (15:41):Totally.Speaker 1 (15:42):Yeah. You know, I think a lot of people, you know, who arestarting out a business or, or managing a business or, um, are in businesstoday under, yeah. You know, they may have a really solid understanding of whotheir customers are and who their competitors are. Um, and they, they have thatfoundational, you know, foundation for lack of a better way to say that reallydialed in, but where they might need help pushing it further is that piece oflike, well then why choose you? Right? If you do it, you've got it, you've gotall the equipment that everybody wants, or you've got all those products thateverybody wants, but why choose your store as opposed to the one down thestreet? Um, exactly. And dialing that in, I think that's really key piece oftelling, you know, that's a, that's a key ingredient in what your brand is. Um,so I guess, you know, on that note, what do you, you know, is it, is it that piecethat you think businesses struggle with the most? Um, or is there otherchallenges or obstacles that, that business owners might face when it comes todefining their brand?Speaker 2 (16:59):Yeah, I think that is definitely one that we see because,you know, then I, I say as a secondary know, part to that is just making surethey understand who their people that, who their people are mm-hmm.<affirmative> and how to reach them. So once we lay out the foundationfor your brand, it's really figuring out your people and how you are differentin the market. Mm-hmm. <affirmative>. So I'd say that leads us to how wecreate strong tactics to reach your goals, is understanding what makes youdifferent, what you're selling and who you're selling it to. Mm-hmm.<affirmative> so we can really reach them with the right message at theright time, with the right tactic. Um, we put provide marketing strategiesafter we have that brown brand foundation that really get at those actionabletactics to drive business success. So I think it's really difficult to keep upwith how people are changing. You think about pre pandemic to pandemic to post.Yeah. People are change. They've changed so much in the matter of three yearsthat you really have to evolve with the times. And that's not a bad thing, it'sjust making sure your brand keeps that consistent promise, but then maybe talksto your customers in different ways and reaches them in different ways. Mm-hmm.<affirmative>. So I think it's a little bit of, of, of people buildingand the differentiators that, to answer your question.Speaker 1 (18:14):Yeah. Yeah. Okay. Well, let's, I wanna take a step backagain, just, you know, we talked about going through like a discovery session.Um, we talked real high level of like, what is a brand and why does it matter?Um, you know, I think business owners are probably more left brain analyticalpeople mm-hmm. <affirmative> not to overly generalize, but, um, so Ithink it might be helpful to hear what are those tangible things that you walkaway with in hand from going through like a branding exercise, a brandingstrategy exercise?Speaker 2 (18:52):Yeah. So after the discovery call, we take a lot of re wedo research and we kind of synthesize all of the information for your business.And so what you would end up receiving would be, um, a PowerPoint or a deck ofyour brand logos, your mission values that Core Corp meet, um, your, maybe yourcreative look and feel, if that's something that you're engaging us withmm-hmm. <affirmative>. Um, but you're also gonna walk away with your, um,three different, your key differentiators. You're gonna walk away with personawork, um, who your customer is mm-hmm. <affirmative>, um, which helps,uh, maybe some market research you're gonna walk away with. It's almost like a,it's a hand a hard copy deliverable, but also just this playbook Mm. Of whoyour brand is. And that's something that you can share or refer back to when anew employee starts. When you're walking through a quarterly sales meeting,everything should tie back to these things. It's really your brand why, um,what's authentic to you. So it's not necessarily, you know, um, a flyer orwhatever. It's, it's really just your brand meet. Um, so it's, it's hard tounderstand that sometimes, but it's your playbookSpeaker 1 (20:03):When you talk about, um, having this sort of playbook torefer back to when you're making business decisions. Um, applying that to allof the different things that you c later create for your business. So like, ifyou decide to run a promotion, let's say mm-hmm. <affirmative>, it shouldgo through your brand filter. If you're creating a website, it should gothrough your brand filter.Speaker 2 (20:28):Absolutely.Speaker 1 (20:29):Um, but one thing I wanted to ask about too was employees,you know, people that work mm-hmm. <affirmative> for you. Um, I thinkit's an important piece of the puzzle because a lot of times, especially ifyou're in a, you know, customer facing role for the company, um, you become inessence the companySpeaker 2 (20:51):Mm-hmm. <affirmative>Speaker 1 (20:52):The company, you become a representative of the brand.Absolutely. And so what, what sorts of things should a business do to helpensure that, um, their employees understand the brand and understand, you know,the importance of it. And, you know, it's one thing I think for a businessowner to fully grasp that, but it's, I think it's a whole nother battle to tryto get your internal team to grasp that. Do you have any advice for businessowners who, you know, might be struggling with that <laugh>?Speaker 2 (21:24):I think it is hard, and I think a lot of the timescommunicating the values, making it really clear of your three uniques, whatmakes us different, and hiring, having really strong mission values, those corebrand elements. And you hire people are attracted to brands that, you know, youfit the mold or you don't, but mm-hmm. <affirmative>, we all kind of, Ithink it takes place in really making your brand everything that it is. Mm-hmm.<affirmative>, um, your business is living, breathing, your brand isliving and breathing. So hiring four people that fit that mold, attractingpeople that way. But I think it's really just that backdrop of everything, somm-hmm. <affirmative>, I, you know, hiring questions based off of thedifferentiators, you know what, they really are the brand to a customer. Mm-hmm.<affirmative> for sure. Yeah. So that you said that Exactly right. So Ithink they just have to really align and understand and know, live, breathe thebrand mm-hmm. <affirmative>, um, to understand thatSpeaker 1 (22:20):For sure. And I think it's important too on the, on theopposite side of that, when you are developing a brand, you know, um, having astrong brand actually makes it easier on the opposite end of implementing thatand getting your employees to buy into that and be proud to be a part of thatbrand. Um, so if you have a really strong, authentic brand story, brandpersonality, um, yeah. Much like people want to grab onto these connections,like your employees are going to grab onto that and live your brand becauseit's something that they just can easily, like, take that in and, andinternalize that and personalize that because you've done a good job on thefront end Yeah. In, you know, creating a, a good brand.Speaker 2 (23:12):Yeah. And I think all of, like, if you have a space, um,all of your, you know, the, the branding can come alive in different waysmm-hmm. <affirmative>, you can, you know, have tangible ways of sharingyour brand or tangible ways of sharing your customer experience in justdifferent ways mm-hmm. <affirmative>, and I think that's makes it easierfor employees and customers to understand what it means. But Yeah. You said itexactly the nail on the head.Speaker 1 (23:36):Yeah, for sure. Um, do you think, you know, we talked alittle bit about, um, where business owners might have this sort of mismisconception or misunderstanding that a brand is just a logo and I, on the,the site, you know, just so you kinda understand, Kylie, Kylie does a lot ofthe strategy and I've done a lot of work on the developing, developing thatlogo, developing that brand's visual identity, taking that brand strategy, andthen extending that out into mm-hmm. <affirmative>, you know, other, um,visual applications of a brand like a website and things like that. But one ofthe things that I've really struggled with in the past in doing, you know, logoprojects with people is that they think that you should be able to look at thislogo that we've created and see all of these ideas and, and see that story.(24:30):And while the idea and the brand and the story should beembedded in your logo, and it should be a, a consideration and part of the logodesign, the brand, like you said, is this living, breathing thing that takestime to develop. If you think about the Nike logo, um, you know, the swoosh,right? Like the first day that they had that on a piece of paper, like it will,it looked cool. Like people liked it, it was good, but it did not mean what itmeans today when you look at it, right. And you understand that full richhistory of the brand, right? Like it has grown and developed and um, andbecome, it has become what it's supposed to be, um, right? Mm-hmm. <affirmative>.And so that's, I think some of the, um, the myths or misconceptions around likelogo design is that it's gotta be immediately like recognizable and likeimmediately this like powerful meaning symbol. Yeah. But it takes, the brandhas to take time to develop that. Um, yeah.Speaker 2 (25:41):What are an extension of your brand? Exactly. Like there'sall these elements and it's not just one thing. Yeah. It's, uh, all of themtogether, all to really together tell your brand story. Yes. Yeah. And I thinkthat like after you have your branding, putting, tying together with a, amarketing strategy of actual tactics that tie back to data and tie back toreason mm-hmm. <affirmative> can really, it's like an extension ofsharing your brand story and just giving you that roadmap for it. So it's alljust like tools in a toolbox, um, to really help your brand stand out and grow.Speaker 1 (26:13):What, you know, what do you think are some othermisconceptions around brand strategy? Like what have you run, you know, mine,mine is that people think a logo Yeah. Is gonna carry the weight of your brand,um, from day one, and that's just not the case. What, what have you run intothe, that you've kind of had to work people back from? Yeah. Yeah.Speaker 2 (26:37):I think some, some businesses don't understand what it isor what they're going to get with their investment. Um, it can be, you know, ifyou're doing all the things, it's like, well, what do I actually get? But it'sactually how you appear to your customer. It's your first impression. It getsyou in front of the right people with the right message at the right time. Andthat's well worth the investment. Kinda like we talked about hiring the rightpeople, what's your message in the market? I mean, these brown brandfoundations, you know, are a really solid investment for your brand andbusiness forward. So I think the misconception is that I already know my brand,or I don't need branding or marketing strategy help, and it's just, it's just atool to really lay that strong foundation for you. Mm-hmm. <affirmative>.Um, I think that that's something that I've, I've heard before. I'm like, holdon. Um, yeah, it's not just a logo, but it's all the elements that, that make,make your business different.Speaker 1 (27:30):Are there different sort of, um, you know, I've done verylarge corporate brand identity projects where we went through, um, like brandarchetype exercises and things like that to really, um, personify the brand.And I mean, it was a like six to nine month really laborious process. Right.And it, I mean, it was, the work developed out of it was really, really solid.But my question, I guess, for those listening and feel like, you know, I'vejust got this small local business and I don't need to do this grand, like, youknow, this huge grand, um, branding archetype, you know, all of that type ofwork. What, are there different approaches to branding that you can kind oftailor based on the size of the businesses? Or is there a business that's justlike, it's too, you're too small, you don't need, you don't need this, or, youknow, what, what do you think about that?Speaker 2 (28:32):That's a great question. 'cause yeah, I've been part ofRebrands where we do months of research and testing messages and who are these,you know, all that, all the way to helping a franchise owner differentiate inthe market. They have tools from their franchise, but they don't know how toexecute it or really what makes their studio different. So I really think itcomes back, you can scale it of course, depending on the needs, but I thinkevery business owner needs some help saying, okay, I may have the tools, but whatdoes it mean for my business? Mm-hmm. Like for the example of the franchiseowner, um, I think a lot of businesses do struggle with the branddifferentiators and just their people who are their people. So no matter what,we normally will deep dive there. Um, another way kind of around, we can't do afull a lot of research kind of like those rebrands is just looking at customerdata and how they're interacting on your social pages and looking at analytics.So, um, targeting against key performance indicators, KPIs is really importantin kind of figuring that out too. So it is really scalable, but it's reallycoming alongside a business owner and helping them tell their story at the endof the day.Speaker 1 (29:43):What do you think in turn, you know, like, how do youthink our digital world, you know, where where branding isn't isn't localanymore? You know, our brands are really on a world stage these days mm-hmm.With mm-hmm. <affirmative> with our digital online media. Um, how do youthink that has affected the way we think about branding today? Or how has ithad to change, like the way you approach branding?Speaker 2 (30:12):Yeah. I think it gives brands that opportunity. You'realways on. Um, you're always under that microscope, but it gives you theopportunity to get in front of your customers in a way that we've never beenable to before. So pers you know, we talked about personifying your brand andthat personalized connection. Well, the digital world gives you thatopportunity. Your customers are right at your fingertips just kind of waitingfor you to give them that message. So I think it is a challenge, right? Um,there's a lot of platforms, which one should we be on? How often should we beposting? All of that? But it also just is an opportunity to create thatpersonal relationship with your customers, which is just mm-hmm.<affirmative> amazing.Speaker 1 (30:49):Yeah. Yeah. And I think to your point, it's, it's whypeople crave that more these days and even totally, even more so makes thatneed for connection even stronger. Um, yeah. Because we're, we're moreconnected, but we're less connected, if that makes sense. Yeah. In, in theworld today.Speaker 2 (31:11):Yeah. And we just expect things to happen, you know,what's, the brand should just understand what's next, what am I wanting? Um, wejust kind of have that immediate need to feel understood. And so I think itoffers a, a positive and a, and also a challenge.Speaker 1 (31:26):Yeah. Yeah. You, you mentioned KPIs, um, yeah. And I thinkone of the, um, one of the reasons why brand strategy is, is difficult forpeople to kinda digest as a business owner is that it, it doesn't, um, itdoesn't necessarily equate one to one with r o I. Um, it, it definitely doescontribute, but not that direct. Like I put it in here Yeah. And I see it outhere. Um, it's not as direct as that. And so that can be difficult, I think, asa business owner to, to chew on or to swallow. Um,Speaker 2 (32:07):Absolutely.Speaker 1 (32:08):Yeah. But what are some of the KPIs, you know, and keyperformance indicators is, is what that means, um, for your brand, um, that youkind of can see, you know, uh, the effect of having a, a good brand strategybrand. Yeah.Speaker 2 (32:27):Yeah. I'd say it comes like, once you have your brand, saywe deliver you your brand, foundation package, your identity, and all of thosepieces, the next really piece is creating a strategy with tactics for yourgoals. And so that's where maybe the website that Sarah would create, or wehave, you know, different pieces, email marketing journeys, um, those all havemetrics and KPIs tied back to them. So it kind of is just this big circle of,you know, your brand has to be strong in order for you to have strong KPIs mm-hmm.<affirmative>. Um, so I think, you know, kind of, you have to take it onestep further for tactics, but global awareness from a brand strategy, um, yoursales, I feel like just global numbers should, should increase once you'retelling your story consistently. Yeah. But having that marketing strategy withtactics tied to it is really gonna help you take and elevate your brand, um,and kinda give you that runway to seeing that return on marketing investmentthat you're looking for.Speaker 1 (33:24):Mm-hmm. <affirmative>. Yeah. Yep. They goSpeaker 2 (33:26):Kind of hand in hand, phase one, phase twoSpeaker 1 (33:29):For sure. Yes. Yep. Exactly. You mentioned something aboutsales funnels. What, how does a sales funnel relate to branding? I think that'sa good thing to maybe dig into a little bit and understand where that comesinto play. Yeah.Speaker 2 (33:45):I see that as kind of that next step, um, for themarketing strategy. So once you understand your customer and you understandyour goals of what you're offering, the sales funnel is a visual journey fromfiguring a customer, finding your brand and awareness. They have to be, theyhave to know about who you are, and then they have to become interested in whatyou have to offer. They go into consideration considering your product, andthen they go into action of actually maybe it's clicking the link, maybe it'spurchasing your service, maybe it's requesting a call. And they go into loyaltyat the very end. And so no matter what product or service you're selling, yourcustomer goes in and out of the sales funnel throughout the whole buyingprocess. So, um, it's important then your marketing strategy or tactics areanswering questions that your customer would have along the way. Mm-hmm.<affirmative>. Um, so just knowing your brand, um, is really important tobe able to answer those questions. Um, it really is aligning their, the rightmessage at the right time with the right people. Um, and so that's just, wekind of always come back to the sales funnel. 'cause everything we do shouldtie back to some point of the customer journey.Speaker 1 (34:53):I was just jotting down sort of how we were gonna summarizethe branding discussion we've had, um, so far. Is there anything that you wantto add about branding that we haven't covered so far that you wanna, you know,wanna make sure people take away from this, this episode?Speaker 2 (35:12):I just think ev you know, everyone needs some sort ofbranding, um, or just some help in elevating the brand and telling your story.So I think it's okay to say, I have a great foundation, but how can I plus it?Yeah. And that's what we're here to do is come alongside you and really plus itand help you stand out in the market. So I think all things said, um, we justwanna help help brands stand out.Speaker 1 (35:33):Yeah, yeah, yeah. I was gonna say, so to summarize, um,people need connection. They need to connect with other people, they need toconnect with their community, and they need to connect with your business on apersonal and emotional level. Um, people need to understand why they shouldchoose you. Um, they need to understand what makes you different. Um, peopleneed, you know, business owners, I guess, need to understand that your brand ismuch more than your logo. It is, um, what your company says, how you say it,how you show up, how you interact with your customers. It is every aspect ofwho you are as a business. Um, and, uh, a a good brand strategy is going to payoff in spades, um, down the line when you start, you know, executing yourmarketing strategy. Um, because if you've done your brand strategy work, you'regonna have that dialed in on what you need to say, how you need to say it. Andthat's just gonna make all of those marketing tactics more successful, as wellas absolutely engaging your internal team, which is a huge piece of this too.If you've got, uh, you know, customer facing employees that, um, are the faceof your brand, they, they need to feel that strong, um, brand story too, and beable to, um, tell that story to your customers as well. So yeah, I think thatsummed it up. Absolutely. Was that, how was that Kylie <laugh>? I thinkSpeaker 2 (37:11):You did great. Yes. That wasSpeaker 1 (37:13):Awesome. Awesome. Well, thank you so much for, for joiningus today, Kylie, and digging into what branding means and what it is. I think,um, I think hopefully for those that joined in and are listening to this, um,hopefully you feel like you've got a better understanding of it and, um, feel alittle bit more empowered to, you know, go forth and, uh, tackle your brand.Um, so yeah, thank you so much for joining. Um, how can people get in touchwith you if they're interested in learning more about what you do?Speaker 2 (37:47):People can find me@bondimarketing.com. Um, I'm also on LinkedInand, um, Facebook, so you can come check us out. I'd love to, love to chatmore.Speaker 1 (37:59):Awesome. Well, thank you so much, Kylie. It's been anabsolute pleasure chatting with you today.Speaker 2 (38:04):Thank you so much. Yes, talkSpeaker 1 (38:06):Soon. Have a great one. Bye-Bye.
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